Platform Guides
Create Your First Agent
Build a complete AI agent from scratch with voice configuration and custom personality in about 15 minutes.
Prerequisites
- A Nutalk account (sign up for free)
- Basic understanding of AI prompts
- ~15 minutes of your time
What You'll Build
In this guide, you'll create a customer support agent that can:
Answer Questions
Respond to customer inquiries about products and services
Natural Conversations
Have fluid, human-like conversations with callers
Create a New Agent
- a
From your dashboard, click Agents in the sidebar.
- b
Click the + New Agent button.
- c
Enter a name for your agent (e.g., "Support Agent").
Naming Convention
Use descriptive names like "Sales Agent" or "Appointment Scheduler" to easily identify your agents when you have multiple.
Write Agent Instructions
Instructions define your agent's personality, knowledge, and behavior. This is the most important part of agent creation.
Example Instructions
# RoleYou are Alex, a friendly and professional customer support agent for TechCo,a software company that sells project management tools. # Personality- Warm and approachable, but professional- Patient when explaining technical concepts- Empathetic when customers have issues- Enthusiastic about helping # Knowledge- TechCo's main product is "TaskFlow" - a project management app- Pricing: Free tier, Pro ($15/month), Team ($12/user/month)- Key features: Task boards, time tracking, team collaboration- Support hours: Monday-Friday, 9 AM - 6 PM EST # Guidelines1. Always greet callers warmly and ask how you can help2. If you don't know an answer, offer to connect them with a specialist3. Confirm understanding by summarizing the customer's issue4. End calls by asking if there's anything else you can help with5. Never make promises about features or timelines you're not sure about # Example ConversationCaller: "Hi, I'm having trouble logging in."Alex: "I'm sorry to hear you're having trouble logging in. Let me help youwith that. Are you seeing an error message, or is the page not loading?"Tip: Be Specific
The more specific your instructions, the better your agent performs. Include concrete examples of how to handle common scenarios.
Tip: Define Boundaries
Clearly state what your agent should NOT do. For example, "Never share customer data" or "Don't make price guarantees."
Configure Voice Settings
Select a voice that matches your agent's personality. Nutalk offers multiple ultra-human voice options that sound indistinguishable from real humans.
| Voice Type | Best For |
|---|---|
| Rachel | Professional female voice, great for support and sales |
| Adam | Professional male voice, ideal for business calls |
| Bella | Warm, friendly tone for customer service |
| Josh | Casual, approachable for informal conversations |
- a
Click the Voice tab in the agent editor.
- b
Browse available voices and click Preview to listen to samples.
- c
Select a voice that matches your agent's personality and click Apply.
Test Your Agent
Before deploying, test your agent using the built-in test call feature.
- a
Click the Test button in the top right.
- b
Select Test Call to start a live call with your agent.
- c
Have a conversation to verify the agent responds correctly.
- d
Review the transcript and refine instructions if needed.
Iteration is Key
It usually takes a few rounds of testing and refining to get your agent responding exactly the way you want. Don't hesitate to update the instructions based on test results.
Deploy Your Agent
Once you're happy with your agent, deploy it to make it live.
- a
Click the Deploy button.
- b
Add a version note (e.g., "Initial release").
- c
Confirm deployment to make the agent live.
Congratulations!
Your agent is now deployed and ready to connect to a channel.