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Goals & Competencies

Know if your agent is hitting its goals.

Define what success looks like. Track every call against your goals and competencies. See exactly where your AI agent excels—and where it needs work.

Watch Goals & Competencies in Action

See how every call gets scored automatically

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Inbound Call

Sales AI Agent

3:24
Live Transcript

Press play to start the demo

Goals

Book appointment
Qualify budget
Capture contact info

Competencies

Objection Handling
Product Knowledge
Active Listening
Script Adherence

Goals and competencies, measured automatically

Set objectives. Define skills. Let AI score every conversation so you can focus on what matters—closing deals.

Goal Tracking

Did the call result in a booked appointment? A qualified lead? A completed sale? Track goal achievement across every conversation.

Competency Scoring

Measure how well your agent handles objections, qualifies budget, captures contact info, and stays on script.

Auto-Score Every Call

AI evaluates every call against your criteria in real-time. No manual review needed—unless you want it.

Trend Analysis

Watch performance improve over time. Spot regressions before they hurt conversion rates.

Actionable Insights

Know exactly which prompts work, which scripts convert, and which agent behaviors need tuning.

Performance Dashboard

One view for all your metrics. Goal achievement, competency scores, and conversion rates—all in one place.

From goal definition to continuous improvement

Set goals once. Score every call automatically. Improve over time.

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Define Your Goals

Appointments booked, leads qualified, objections handled—set the outcomes that matter to your business.

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Set Competencies

Budget qualification, contact capture, script adherence—define the skills your agent needs to master.

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Auto-Evaluate

Every call gets scored automatically. See goal achievement and competency metrics in real-time.

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Optimize & Improve

Use insights to refine prompts, adjust scripts, and watch your conversion rates climb.

See exactly how your agent performs

Track goal achievement and competency scores across all calls. Identify what's working, fix what's not, and prove ROI to your team.

  • Real-time goal tracking: appointments, qualifications, conversions
  • Competency scores for objection handling, script adherence, and more
  • Trend analysis to catch regressions before they impact results

Live Performance

Agent Scorecard

+12.3% this week
Goal Achievement
87%
↑ 8.2%
Lead Qualification
94%
↑ 3.1%
Appointments Booked
76%
↑ 11.4%
Objection Handling
82%
↑ 5.7%

Scores update in real-time as calls complete.

Stop guessing. Start measuring.

Know exactly how your AI agent performs on every call. Set goals, track competencies, and optimize for results.

Goals & Evaluation - Nutalk | Nutalk