What's new in NuTalk

On phone calls, the agent now answers a short reply right after it speaks and anything said after a goodbye. Through the Public API and MCP you can also set an agent's language, name, purpose and call opening.

• NewThrough the Public API and MCP you can now set an agent's language, name, purpose and call opening, without any manual setup.
• ImprovedOn phone calls, a short answer right after the agent speaks now gets a reply, and anything the caller says after a goodbye is answered instead of the line going quiet.

When your team takes over a chat, the AI stops at once, even mid-reply. Also: a redesigned credits meter, a refreshed website widget with call voice settings, and fixes for invoice payments and WhatsApp connections.

• NewYour website widget was redesigned: a new look for your visitors, a clearer widget page, and Calls settings where you choose the language and the voice of your widget's calls.
• ImprovedThe credits meter in the header was redesigned: a ring shows your balance, and clicking it shows what's left from your plan, your purchases and NuTalk, what that buys in call minutes or messages, and a Buy credits button for owners. The low-balance and paused notice matches it.
• FixedWhen you take over a chat, the AI stops answering at once, even if a reply was already on its way.
• FixedPaying the remaining balance of an invoice with a card now recognizes the bank's approval right away, instead of saying the card was declined after a successful payment.
• FixedConnecting a WhatsApp number through Meta's setup window is more reliable: NuTalk saves the number's PIN before registering it, and cancelling the window connects nothing.
• FixedWe clarified the AiBox description: it works with your landline, not a SIM.

Connecting WhatsApp now opens Meta's own setup window, and the connection it creates no longer depends on any person's Facebook login.

• NewContinue to Official WhatsApp now opens Meta's official setup window, where you choose your WhatsApp Business account and number step by step.
• ImprovedWhen a WhatsApp channel needs attention, Reconnect WhatsApp on the channel page opens the same setup window.
• ImprovedNumbers connected through this window get a business connection that doesn't expire and isn't tied to any person's Facebook login.

Paying an invoice no longer gets stuck when your bank's window can't load, and calls that never reach the carrier no longer use up your call limits.

• ImprovedPaying an invoice in NuTalk: if your bank's verification window can't load, the payment dialog no longer gets stuck, and a partly paid invoice is no longer shown as paid.
• FixedCalls on NuTalk's phone line that fail before reaching the carrier no longer count toward your workspace's hourly and daily call limits.

You now get notified only when a conversation truly needs a person, and the Billing page lets you change or cancel your plan on your own.

• NewAlerts about a chat that needs a person now go to whoever owns it: its assignee, else whoever took it over, else everyone who answers it.
• NewOn the Billing page you can now change your plan yourself: upgrades apply right away and downgrades wait until the end of your period.
• NewYou can now cancel your plan from Billing, tell us why you're leaving, see exactly what changes and when, and undo it if you change your mind.
• ImprovedChats the AI is handling no longer send you "New conversation" or "No reply yet" alerts, so the bell only rings when a person is actually needed.
• ImprovedOutbound calls are clearer: numbers must include the country code (for example +52 for Mexico), and you get a plain message if a number can't be dialed or a call limit was reached.
• FixedButtons like Apply, Save and Next always stay visible at the bottom of popups and dialogs, even on a laptop at 100% zoom, with no scrolling needed.

This release hardens security behind the scenes and makes what happens with unpaid phone numbers clearer and fairer.

• ImprovedA phone number with an unpaid bill now stops on the day we told you, and its unpaid renewal is canceled so it isn't charged later.
• ImprovedSecurity updates to keep your account and data safe.
• FixedConnecting a calendar now shows a clear message if the calendar's server isn't compatible, with a hint on what to do next.

Resolving a front desk request now clears its alert for the whole team, and scoring a test run again never charges a second time.

• ImprovedWhen someone on your team resolves a front desk request, its alert is marked read for everyone, so nobody is reminded of a request that's already handled.
• FixedRe-scoring a test run will no longer charge you, even if the run finished before the re-score.

You can now pay a failed or open invoice from the Billing page and approve it with your bank there, and plan and number details read more clearly.

• NewPay a failed or open invoice right from the Billing page. When your bank asks you to approve a payment (3-D Secure), you confirm it there, without leaving NuTalk.
• ImprovedThe plan picker now shows the cost per message, giving you a clearer view of all pricing options.
• ImprovedA phone number that lacked a name now displays correctly in your subscriptions for better clarity.

Billing now shows your credits, rates, usage and invoices in one place, the pricing page lists every action that uses credits, and follow-ups no longer get cancelled by mistake.

• ImprovedA redesigned Billing page with clear sections for your plan's rates, every credit in and out, and all your invoices in one place.
• ImprovedThe pricing page now lists every action that uses credits, from premium voice to Copilot answers, with exact prices in English and Spanish.
• FixedFollow-ups after a message your team sent now go out as expected, and when one is stopped the inbox tells you exactly why, in English and Spanish.

Credits now have decimals, so small AI tasks cost a fraction of a credit. On Pay as you go and paid plans, each AI action has its own price. Corporate plans pay nothing for these actions.

• NewCredits can now have decimals: small AI tasks cost a fraction of a credit, such as 0.25 or 0.5.
• ImprovedEach AI action has its own price on Pay as you go and paid plans: call analysis 0.5 credits and call summary 0.25 per answered call, chat summary and memory 0.25 per finished chat, Copilot answers 0.5, and website chat and Apple Messages replies 0.5 each.
• ImprovedEvaluations cost 1 credit, AI-drafted test personas and scenarios 2, and test conversations 10 after the first 50 free in each workspace.

This release fixes campaign A/B voices, voice saving, the Archived inbox section, and the 'Generate with AI' button for goals and competencies.

• Fixed'Generate with AI' for goals and competencies works again, and drafts now come from the same model that scores your calls.
• FixedThe Archived section of Conversations now updates live: chats archived or reopened by a teammate appear right away, and chats below the first page catch up too.
• FixedSaving a campaign A/B test with a voice from the voice list now works reliably, and your chosen voice is the one heard on the calls.
• FixedSaving a voice no longer fails or creates duplicates when the same voice is saved more than once.

Starting billing for a phone number now charges the currency and price shown in the dialog, or nothing at all.

• FixedWhen starting billing for a phone number, the charge now always matches the currency and price shown in the dialog, or nothing is charged and you're asked to check the updated price.

Prices are now shown and charged in the currency your workspace pays in, and refunds of a payment that covered several invoices are recorded correctly.

• FixedOnce your workspace pays in a currency, prices are shown and charged in that same currency for minutes, plans and phone numbers, wherever you sign in from.
• FixedRefunds and disputes of a payment that covered several invoices are now recorded correctly instead of getting stuck.

Refunds for phone numbers stopped for an unpaid bill are now followed until Stripe settles them, and credits set aside for a task are released only once.

• ImprovedWhen we refund a phone number stopped for an unpaid bill, we now follow the refund until Stripe confirms it. If it fails, even after it first went through, our team is alerted to refund you by hand.
• FixedCredits set aside for a task that expired are now released only once, so your available balance stays accurate.

We fixed how refunds affect your balance and minutes, so you're never charged for what you didn't get.

• FixedIf you get a refund before your purchased minutes arrive, those minutes are no longer added to your account, so your balance always matches what you actually paid for.
• FixedIf a refund can't go through after taking unused minutes back, those minutes are returned to your account and your purchase shows as completed again.
• FixedIf your card payment goes through while your phone number is being stopped for non-payment, that payment is automatically refunded instead of being kept.

Voice line pauses and cancellations now stick, and every workspace sees its own billing for shared phone numbers.

• ImprovedWhen our team cancels a voice line, its subscription now ends too, so you're never charged for a line that's off.
• FixedA voice line our team pauses or cancels at your request now stays that way instead of turning back on at the next renewal.
• FixedOn the Phone numbers page, each workspace now sees its own billing status and renewal date for shared numbers.
• FixedStart billing is no longer offered for numbers a workspace already pays for, or that are included, like a Corporate plan's numbers or ones our team assigned free.
• FixedIf a workspace doesn't pay for its share of a phone number, its access now stops on its due date, while the other workspaces keep the number.

Owners and admins get clearer billing notices in English or Spanish, with amounts in their currency, and an open invoice they can pay right from Billing.

• NewBilling notices now arrive in English or Spanish, with amounts in your currency, for payments, upgrades, cancellations and minutes you buy.
• NewBilling › Payments now lists your plan's open invoice with a Pay link, so you can settle it in one click.
• ImprovedIf a payment fails, the notice tells you when we'll try again (or that it was the last try) and what to do next.

Promo codes apply their discount again in the plan selector, and workspaces at their credit limit no longer get extra AI replies they can't pay for.

• NewPromo codes now apply only to the plans they're for, once per workspace, and only within their dates and limits. Minutes, voice lines and phone numbers don't take codes.
• ImprovedThe code box no longer appears on checkout pages where codes can't be used.
• ImprovedFor Corporate workspaces, analyzing a campaign's calls no longer uses credits, so it works even at 0 credits.
• ImprovedSecurity hardening to keep your account and data safe.
• FixedPromo codes work again in the plan selector: since May 8 every code read as invalid; now valid codes show their discount.
• FixedIf several customers write at the same moment, the AI now answers only as many as your remaining credits allow; the rest go to your team instead of pushing your balance past its limit.
• FixedWhen the AI stops for lack of credits, the "Waiting for a reply" alert now closes correctly once the AI answers.

If a monthly payment fails, your AiBox line keeps working for 15 days and you get one clear notice with the deadline. Paying in Billing brings the line back right away.

• NewIf a monthly payment fails, your AiBox line now keeps taking and making calls for 15 days, and you get one notice with the exact day it would stop.
• ImprovedBilling › Payments now lists an AiBox line's unpaid charge with a Pay button, as it already does for phone numbers, so you can settle it from the notice.
• FixedPaying a failed charge now brings your AiBox line back right away, instead of leaving it stopped even after the payment went through.

We polished how your plan and monthly credits follow your Stripe subscription, so a late payment update or a failed collection no longer leaves you with the wrong plan or without credits.

• FixedIf Stripe stops trying to collect your plan's payment, your workspace moves to Free, and your paid plan comes back automatically once the invoice is paid.
• FixedLate or duplicated billing updates no longer wrongly change or cancel your plan, so what you paid for is what you keep.
• FixedWhen a paid plan ends, the workspace now keeps getting the free plan's monthly credits instead of none.