A WhatsApp AI agent that replies, books and follows up
WhatsApp customer service on Meta's official platform. The agent answers from your business information, understands voice notes and photos, books appointments and hands any chat to your team.
On every plan · messages use credits · Meta's fees apply
What is a WhatsApp AI agent?
A WhatsApp AI agent is an AI assistant that answers your customers on WhatsApp and gets things done. It reads the message, answers from your business information and books the appointment, instead of sending a menu of options.
For WhatsApp customer service, that means customers get an answer at any hour, and your team steps in only where a person helps.
How it works
Three steps to your WhatsApp agent
Connect your WhatsApp Business number
Link it from your dashboard with your Meta business account. The AI starts switched off, so nothing goes out until you turn it on.
The agent replies and books
It answers from your knowledge base, checks your calendar and books the appointment without leaving the chat.
Your team steps in any time
Switch the AI off for any chat and reply yourself from the shared inbox. Switch it back on when you're done.
What it does
What it handles
Answers from your business
Replies at any hour from what you teach it: services, hours, prices and policies.
Voice notes and photos
Transcribes voice notes and reads the photos customers send, then answers in the chat.
Books appointments
Checks availability and books in NuTalk scheduling, Google Calendar, Outlook or Cal.com.
Follow-ups with quiet hours
When a customer goes quiet, it sends up to 5 follow-ups at the delays you set and holds them during your quiet hours.
Reminders and confirmations
With NuTalk clinic scheduling, it reminds customers before the appointment, asks them to confirm and can add a reminder call.
Chats scored like calls
Each chat is scored against your goals after the conversation, within hours or overnight, depending on the plan.
Built on the official WhatsApp Business Platform
NuTalk connects your number through Meta's WhatsApp Business Platform, so your agent plays by WhatsApp's rules.
- Inside the 24-hour window after a customer writes, the agent replies, follows up and sends reminders.
- Outside it, WhatsApp allows only templates Meta has approved. Your team can send one from the inbox, and campaigns send them as steps.
- Meta charges its own fees for WhatsApp messages and changes them from time to time.
Plans
WhatsApp on every plan
All three options include WhatsApp on the same agent as your calls. Messages use credits, and Meta charges its own fees.
- Voice and WhatsApp on the same agent
- Shared inbox with human takeover
- Follow-ups and appointment reminders
Pay as you go
Start free$0 / month · USD
Free credits to start, then minutes as you need them. The option if you only want a NuTalk number.
Included
NuTalk SMB
Self-serve$299 / month · USD
Unlimited AI calls on your own line through the AiBox, one at a time; fair-use review above 5,000 min/mo per line.
Included
WhatsApp messages use credits, apart from calls.
NuTalk Call Center
Sales-assistedFrom $599 / month · USD
Unlimited AI calls for campaigns, outbound and inbound; fair-use review above 5,000 min/mo per line.
Included
WhatsApp messages use credits, apart from calls.
- AiBox installation for NuTalk SMB: $149 USD one time, quoted and billed separately.
- Connection to your PBX or phone system (SIP) or Zoom Phone is scoped and set up with our team.
- Simultaneous-call capacity, numbers, carrier usage and hardware are confirmed for your package. Fair use applies: we review usage above 5,000 minutes a month per line.
Limits
What it doesn't do
- It isn't a bulk broadcast tool. Approved templates go out from the inbox or as steps in a campaign.
- On the official API, automatic follow-ups and WhatsApp reminders go out only inside Meta's 24-hour window.
- Reminders need NuTalk clinic scheduling. With business scheduling (Google Calendar, Outlook) or Cal.com, the agent books but doesn't send reminders.
- No plan includes Meta's fees for WhatsApp messages.
FAQ
WhatsApp AI agent questions
Is this the official WhatsApp Business API?
Yes. NuTalk connects your number through Meta's WhatsApp Business Platform, under your business name. Templates go through Meta's approval before you can send them.
What does WhatsApp cost?
Every plan includes WhatsApp on the same agent. Messages use NuTalk credits, and Meta charges its own fees for WhatsApp messages, which it changes from time to time.
Can my team take over a chat?
Yes. Switch the AI off for any conversation in the inbox and a teammate replies. Follow-ups and WhatsApp reminders stop for that chat until you switch the AI back on. To also stop the reminder call, pause reminders for that contact.
Does it understand voice notes and photos?
Yes. It transcribes voice notes and reads the photos customers send, then replies in the chat.
Can it send appointment reminders?
Yes, with NuTalk clinic scheduling. It sends reminders before the appointment, can ask the customer to confirm and can place a reminder call. On the official API, a WhatsApp reminder goes out only inside Meta's 24-hour window. The reminder call is turned on separately and doesn't depend on that window.
Which calendars can it book in?
NuTalk scheduling, Google Calendar, Outlook or Cal.com. Reminders need NuTalk clinic scheduling.
Where does the AI for WhatsApp run?
Replies are written by language models from vetted cloud partners that don't train on your conversations. Running them on NuTalk servers is available for an extra fee.
Put your AI agent on WhatsApp
Start free, connect your WhatsApp Business number and turn the AI on when you're ready.