nutalk

AI customer service platform

AI customer service that resolves calls, not just deflects them

NuTalk handles inbound customer contact on real phone lines and WhatsApp, answers the question, takes the action, and hands off to a person when the case needs one.

For support teams that need consistent coverage, bilingual service, and auditable records without expanding a per-seat call center.

HOW IT WORKSEXAMPLE
01

Connect channels

Attach phone lines and WhatsApp Business to one agent configuration.

02

Define resolution rules

Set what the agent answers, what it acts on, and when it escalates.

03

Improve with evals

Use transcripts and quality scores to tune the agent over time.

NUTALKVOICE + MESSAGING

24/7

availability

Cover every hour without a per-seat headcount plan.

Flat

pricing

Unlimited conversations on NuTalk-owned GPUs.

Realtime

response

Fast replies with natural interruption on calls.

/01

Handle the repeatable questions

Order status, hours, appointment changes, account questions. NuTalk answers these on the first contact, takes the action, and only escalates when the case is genuinely complex.

  • Answer FAQs from your knowledge and business rules.
  • Take actions: book, reschedule, update the CRM.
  • Escalate or transfer to a person on defined triggers.

/02

Every conversation is auditable

Support quality depends on being able to review what happened. NuTalk records, transcribes, and summarizes each conversation, then scores it against goals and competencies.

  • Recordings, transcripts, and summaries per contact.
  • Evals that score each call against your criteria.
  • One record across phone and WhatsApp for the same customer.

MEASURABLE OPERATIONS

Every conversation becomes an operating record

Nutalk is not just a voice layer. Every call leaves a recording, transcript, summary, and quality score for sales, support, and management.

APPOINTMENTS

Confirmed times and next steps.

CONTROL

Rules by channel, campaign, and tenant.

EVALS

Quality and outcomes per call.

FAQ

Frequently asked questions

Can AI customer service handle phone calls, not just chat?

Yes. NuTalk runs AI customer service on real phone lines with realtime responses, and on WhatsApp, keeping one record per customer.

Does AI customer service escalate to a human?

Yes. NuTalk transfers or escalates to a person on rules you define, so complex or sensitive cases reach your team.

How is AI customer service priced?

NuTalk charges a flat monthly price with unlimited conversations, since the voice runs on GPUs we own rather than a per-minute vendor.

Put an AI agent on your line today.

Configure and test your agent. Confirm the lines, capacity and integrations in your selected plan.

AI Customer Service for Phone and WhatsApp | Nutalk