AI for local government phone lines
Put an AI agent on your resident lines. It answers questions about procedures and office hours, books appointments at your offices, takes reports into a transcript and summary, and calls residents with notices and surveys.
NuTalk Call Center from $599 USD/mo, through our sales team
What it does
What it handles on your resident lines
Questions about procedures
Answers what residents ask about procedures, requirements, office hours and locations, from the information you write in its setup.
Appointments at your offices
Books visits in NuTalk business scheduling, and checks each staff member's Google Calendar or Outlook before it offers a time.
Reports from residents
Takes the address and a description of a broken streetlight, a pothole or a missed pickup, and leaves them in the call's transcript and summary.
Notice and survey calls
Call campaigns tell residents about deadlines, programs and service changes, or ask a few survey questions, inside the calling hours you set.
Call records
Every call on the record
Recording is on by default for every call, and each call gets a transcript by speaker and a summary. Your team finds any call in the call log by number, agent or channel, and plays or downloads the recording.
- Scored against your goals after the call when evaluations are on for your plan (credits on pay as you go, confirmed for your package on NuTalk SMB / NuTalk Call Center), within hours or overnight.
- Answers in English or Spanish, following the resident, unless our team locks the agent to one language.
- Reports and questions stay in the call's transcript and summary, so your team can follow up.
Before you call residents
Consent and calling rules
Outbound AI calls are regulated, and you decide who gets called. NuTalk applies your calling hours, retries and do-not-contact list; consent and the lists you upload are yours.
- United States: AI-voice calls to mobile numbers, business contacts included, and to home lines need prior express consent; marketing calls need it in writing.
- Mexico: check the REPEP registry before marketing calls to consumers.
- A contact marked do-not-contact is skipped in every campaign.
General information, not legal advice. Talk to your counsel before you launch.
Plans
Which plan fits your resident lines
Every plan answers, books and takes reports. What changes is the line residents call and how many calls run at once.
- Resident questions, office appointments and reports
- Notice and survey call campaigns
- Recordings, transcripts and summaries
Pay as you go
Start free$0 / month · USD
Free credits to start, then minutes as you need them. The option if you only want a NuTalk number.
Included
A NuTalk number in the US or Mexico; calls use credits.
NuTalk SMB
Self-serve$299 / month · USD
Unlimited AI calls on your own line through the AiBox, one at a time; fair-use review above 5,000 min/mo per line.
Included
One office line through the AiBox, one call at a time.
NuTalk Call Center
Sales-assistedFrom $599 / month · USD
Unlimited AI calls for campaigns, outbound and inbound; fair-use review above 5,000 min/mo per line.
Included
For resident lines on your phone system; the connection is set up with our team.
- AiBox installation for NuTalk SMB: $149 USD one time, quoted and billed separately.
- Connection to your PBX or phone system (SIP) or Zoom Phone is scoped and set up with our team.
- Simultaneous-call capacity, numbers, carrier usage and hardware are confirmed for your package. Fair use applies: we review usage above 5,000 minutes a month per line.
Limits
What it doesn't do
- It doesn't verify a resident's identity or check eligibility for programs and services.
- It doesn't file requests or open cases in your systems: reports stay in the call's transcript and summary for your team.
- It doesn't take payments for fees, fines or taxes.
- It doesn't put a person on the line mid-call. It takes the resident's details, and your team follows up from the recording, transcript and summary.
- On calls it answers from the information in its setup; it doesn't search your documents or your website.
- It reads only campaign calls for an opt-out, not calls placed by hand or through the API.
FAQ
Questions from local governments
How can local government use AI on the phone?
An AI agent answers your resident lines, after hours and on weekends too. It answers questions about procedures, requirements and office hours from the information in its setup, books visits to your offices and takes reports with the address and a description. It can also call residents with notices and short surveys inside the calling hours you set. Recording is on by default, and each call gets a transcript and a summary.
Can residents book appointments?
Yes. The agent books visits in NuTalk business scheduling: you set up each office's staff, their hours and the types of appointment, and it checks each person's Google Calendar or Outlook before it offers a time. When the resident gives an email, a calendar invite goes out. You choose whether the agent may also move or cancel appointments.
Does it answer in Spanish?
Yes. The same agent answers in English or Spanish, following the language the resident speaks, unless our team locks it to one language.
Can it take reports from residents?
Yes. The agent asks the questions you set, such as the address and a description of the problem, and the answers stay in the call's transcript and summary. It doesn't file the report in your systems: your team reads it in the call log and follows up.
Can we use WhatsApp?
Talk to our team first. Meta sets specific requirements for government entities on the WhatsApp Business Platform, and we review them with you before setting up any WhatsApp line.
How is it priced?
NuTalk Call Center is the plan for resident lines: from $599 USD a month through our sales team, with unlimited AI calls, inbound and outbound, on your own PBX or phone system. Connection to your PBX or phone system (SIP) or Zoom Phone is scoped and set up with our team. Fair use applies: we review usage above 5,000 minutes a month per line. A single office line can use NuTalk SMB ($299 USD a month on a compatible analog landline through the AiBox, one call at a time, with the AiBox installation quoted apart). Pay as you go runs on a NuTalk number, which has a monthly price, with calls on credits.
Talk to us about your resident lines
Tell us how residents reach you today and which phone system you use, and we'll scope the lines and the connection with you.