Outbound call center software: Run campaigns with AI agents. Score every call.
AI agents dial your lists inside your calling hours, pick up overflow and after-hours calls, and score every call against your goals. The connection to your PBX or Zoom Phone is scoped and set up with our team.
NuTalk Call Center: from $599 USD a month, fair use applies
- Outbound campaignsYour lists dialed inside your calling hours, with retries and a do-not-contact list.
- Overflow and after-hoursCalls the AI agent takes when your team is busy or closed, once your PBX connection is set up.
- QA on every callGoals and competencies scored after each call.
- CRM write-backOutcomes and notes back in HubSpot or Kommo for contacts that came from your CRM.
- Your phone systemPBX (SIP) or Zoom Phone connection, scoped and set up with our team.
01 · OUTBOUND CAMPAIGNS
Outbound campaigns that follow your rules
Import contacts from a CSV, the API, HubSpot or Kommo, or send leads in by webhook. Build the sequence in a visual workflow and NuTalk dials inside your calling hours at the pace your capacity allows.
- Retries by outcome: busy, no answer, voicemail
- A contact marked do-not-contact is skipped in every campaign
- Pause and resume without double-dialing
- Progress and outcome for every contact on one board
Consent and calling rules apply: in the US, AI-voice calls to mobile numbers, business contacts included, and to home lines need prior express consent, and marketing calls need it in writing; in Mexico you must respect the REPEP do-not-call registry. You choose who is called; NuTalk applies your hours, retries and do-not-contact list.
02 · INBOUND OVERFLOW
Overflow and after-hours calls, answered
Once our team sets up your PBX connection, route overflow, after-hours calls or a whole queue to the AI agent. It answers from the business information in its setup, qualifies callers, books appointments and takes messages. When a caller needs a person, it takes their details and your team follows up from the transcript and summary.
- Answers from your business information
- Booking in NuTalk scheduling, Google Calendar, Outlook or Cal.com
- Remembers returning callers
- Recording, transcript and summary for every call
03 · CALL QA
Call QA on every call, scored against your goals
Set goals and competencies for each agent. NuTalk scores every call: each goal met or not, with a written reason, each competency rated, and an overall score out of 100. Scores run in a queue after the call and are ready within hours or overnight, depending on your plan.
Your QA team reviews the calls that need it instead of listening to a sample.
- Goal success rates over time
- Competencies with performance levels and suggestions
- Every evaluation linked to its call
- WhatsApp chats scored too
04 · CRM + FOLLOW-UP
Results in your CRM, follow-up on WhatsApp
Each call ends with an outcome, notes and a summary. For contacts enrolled from HubSpot or Kommo, or sent by webhook with their HubSpot contact ID, NuTalk writes them back to the CRM; it also sends them to your systems by webhook or REST API and can follow up on WhatsApp with the same agent.
- Outcomes and notes written back to HubSpot or Kommo for contacts from your CRM
- Webhooks and a REST API for your own systems
- WhatsApp follow-up after the call
- Your team can take over any chat
Meta's WhatsApp fees apply.
05 · YOUR PHONE SYSTEM
Your phone system, set up with our team
Connection to your PBX or phone system (SIP) or Zoom Phone is scoped and set up with our team. Your numbers and routing stay the same; you decide which calls go to the AI agent.
We scope the connection
Our team reviews your PBX or Zoom Phone setup with you and sets up the connection as part of onboarding.
Once connected, the agent works
Send overflow, after-hours calls or a queue to the AI agent. It answers them and places your campaign calls through your lines, inside your calling hours.
Your team gets the results
Outcomes, recordings, transcripts and scores land in NuTalk; for contacts from your CRM, outcomes and notes go back to it.
On NuTalk Call Center, speech recognition and the language model for your calls run on servers NuTalk operates in Mexico and Texas, US. No PBX? Use a NuTalk phone number with pay as you go, or your own business line with NuTalk SMB and the AiBox.
06 · PRICING
One flat monthly fee for your call center's AI calls
Per-minute billing turns a busy campaign month into a bigger bill. NuTalk Call Center is one monthly price for the AI calls of your campaigns and your inbound calls, once our team sets up your PBX connection.
NuTalk Call Center
From $599 / month · USD
Set up with our sales team: we scope your phone-system connection, lines and simultaneous calls with you.
Included
- Unlimited AI calls for outbound campaigns (fair use above 5,000 min/mo per line)
- Inbound calls from your PBX, once the connection is set up
- PBX (SIP) or Zoom Phone connection, scoped and set up with our team; no AiBox
- Calling hours, retries and do-not-contact in every campaign
Confirmed for your package
- Number of lines (more lines: quote)
- Simultaneous calls
- Premium voices (may be billed separately)
- Fair-use review above 5,000 min/mo per line
NuTalk SMB is $299 USD a month: unlimited AI calls on your own local phone line through the AiBox, one call at a time per line. Fair use applies: we review usage above 5,000 minutes a month per line. AiBox: $149 USD one time, quoted and billed separately.
Pay as you go starts free, with no credit card: build and test your first agent, then buy minutes as you need them. It is also the plan if you only want a NuTalk phone number.
Fair use applies: we review usage above 5,000 minutes a month per line. More lines: we quote them. Premium voices may be billed separately, and WhatsApp messages incur Meta's fees.
FAQ
Questions from call centers
About the connection to your phone system, your campaigns and your QA.
Does NuTalk work with our PBX or phone system?
Connection to your PBX or phone system (SIP) or Zoom Phone is scoped and set up with our team as part of onboarding. Once it is in place, your numbers and routing stay the same: the AI agent answers the calls you send it and places your campaign calls through your lines.
Does the AI agent replace our human agents?
No. It takes the repeatable work: overflow, after-hours calls and campaign lists. When a caller needs a person, the agent takes the caller's details, and your team follows up from the transcript and summary.
How do calling hours, retries and opt-outs work?
Each campaign has its calling hours and its retries by outcome: busy, no answer or voicemail. NuTalk dials only inside those hours, and a contact marked do-not-contact is skipped in every campaign. After a campaign call, NuTalk's AI reads its transcript for an opt-out and marks that contact do-not-contact in every campaign. A call with no saved transcript isn't read, and one the AI still can't read after a day is flagged to NuTalk's team: in those cases the contact isn't marked automatically, so mark them yourself if they asked. You choose who is called: in the US, AI-voice calls to mobile numbers, business contacts included, and to home lines need prior express consent, and marketing calls need it in writing; in Mexico you must respect the REPEP do-not-call registry.
How does QA work on every call?
You set goals and competencies for each agent. NuTalk scores every call against them: each goal met or not with a written reason, each competency rated and an overall score out of 100. Scores run in a queue after the call and are ready within hours or overnight, depending on your plan.
How much does NuTalk cost for a call center?
NuTalk Call Center starts at $599 USD a month: unlimited AI calls for your campaigns and your inbound calls. Our team scopes and sets up the connection to your PBX or phone system (SIP) or Zoom Phone, and confirms your lines and simultaneous calls with you. Fair use applies: we review usage above 5,000 minutes a month per line. More lines: we quote them. Usage-based plans start free.
Where do our calls run?
On NuTalk Call Center, speech recognition and the language model for your calls run on servers NuTalk operates in Mexico and Texas, US. Voices use cloud TTS. We don't use your conversations to train general-purpose AI models.
Outbound campaigns · Overflow · Call QA
Put AI agents on your call center's campaigns
Tell us about your lines and your phone system. We scope the connection with your team and confirm your package.