An AI scheduling assistant for calls and WhatsApp
Your NuTalk agent checks live availability and books, moves or cancels appointments during the call or the chat. With NuTalk clinic scheduling, it also sends reminders and handles confirmations.
Scheduling comes with every plan · Flat plans from $299 USD a month
The basics
What is an AI scheduling assistant?
An AI scheduling assistant books appointments in a conversation. It asks what the customer needs, checks the calendar, offers open times and saves the booking, the way your front desk would.
At NuTalk it's the same agent that answers your calls and WhatsApp, in English and Spanish. Each channel books into one of three systems.
NuTalk clinic scheduling
Doctors, services, rooms and chairs. The AI follows your rules for offering times, and reminders and confirmations run here.
NuTalk business scheduling
Hosts and meeting types, synced with each host's Google Calendar or Outlook, with a Google Meet or Teams link when you want one.
Cal.com
Connect your Cal.com account and the agent checks, books, moves and cancels on your event types.
What it does
How it books
Booking that follows your rules, on the phone and on WhatsApp.
Books, moves and cancels
On calls and WhatsApp, checking live availability before it offers a time.
Only the customer's own appointments
In NuTalk scheduling it finds appointments by the number calling or writing in, and won't touch anyone else's.
Offers times your way
With clinic scheduling, mark preferred and blocked times for the AI, set how many morning and afternoon options it gives, and keep starts on the hour or half hour.
Asks your team first
With clinic scheduling, services you mark as needing approval aren't booked by the AI: it takes the details and preferred times for your team.
Shares new patients fairly
With clinic scheduling, new patients rotate across the doctors on a service, and returning patients can keep their doctor.
Bookings on your board
The conversations Kanban view places a conversation in Scheduled, Attended or No-show from the customer's real appointment, and in Confirmed when a clinic patient confirms.
Reminders
Appointment reminders and confirmations
With NuTalk clinic scheduling, the agent reminds each patient before the visit and asks them to confirm, reschedule or cancel. It handles the reply, and a confirmation is saved on the appointment.
- WhatsApp reminders at up to three times you choose, 24 and 2 hours before by default
- An optional reminder call from your voice agent, who can confirm, reschedule or cancel on the call
- Quiet hours hold reminders overnight; for an early visit, one goes out before quiet hours begin
- Moving an appointment sets its reminders again for the new time
On the official WhatsApp Business Platform, a WhatsApp reminder goes out only inside Meta's 24-hour window, that is, when the patient wrote in the last 24 hours. The reminder call is a separate setting that doesn't depend on that window. Meta's WhatsApp fees apply.
Plans
Scheduling on every plan
Booking isn't an add-on. Pick the plan that fits how your calls come in.
- Booking, rescheduling and canceling on calls and WhatsApp
- NuTalk scheduling, Google Calendar, Outlook or Cal.com
- Reminders and confirmations with NuTalk clinic scheduling
Pay per use
Free to start · usage-based credits
Usage-based credits. The option if you only want a NuTalk number.
Included
Calls and messages use credits.
NuTalk SMB
Self-serve$299 / month · USD
Unlimited AI calls on your own line through the AiBox, one at a time; fair-use review above 5,000 min/mo per line.
Included
Books from the calls on your own line.
NuTalk Call Center
Sales-assistedFrom $599 / month · USD
Unlimited AI calls for campaigns, outbound and inbound; fair-use review above 5,000 min/mo per line.
Included
Books from campaign calls too.
- AiBox installation for NuTalk SMB: $149 USD one time, quoted and billed separately.
- Connection to your PBX or phone system (SIP) or Zoom Phone is scoped and set up with our team.
- Simultaneous-call capacity, numbers, carrier usage and hardware are confirmed for your package. Fair use applies: we review usage above 5,000 minutes a month per line.
Limits
What it doesn't do
- Reminders and confirmations run only on NuTalk clinic scheduling. Appointments in business scheduling or Cal.com get no reminders from NuTalk.
- It doesn't send a WhatsApp message after a phone booking: the agent confirms the time on the call.
- It doesn't take restaurant reservations on calls or WhatsApp yet. NuTalk's restaurant module, with tables, shifts and turn times, is run from the dashboard.
- It doesn't follow up on no-shows by itself. Mark a visit as a no-show and the conversation moves to the No-show column for your team.
- It doesn't hand a live call to your staff. When it can't book, it takes the details and leaves your team the transcript and a summary.
FAQ
Scheduling questions
Which calendars does the AI scheduling assistant book into?
Each channel uses one scheduling system: NuTalk clinic scheduling, NuTalk business scheduling or Cal.com. Business scheduling syncs each host's Google Calendar or Outlook: it checks their busy time, adds the event and sends the customer an invite when they give an email. Clinic scheduling can read your doctors' Google Calendar or Outlook, so the AI doesn't offer a time they're busy.
Can it reschedule or cancel an appointment?
Yes, on calls and WhatsApp. In NuTalk scheduling it finds the appointment by the number the customer is calling or writing from, and it only changes that customer's appointments. In business scheduling you choose whether the agent may move or cancel meetings. With Cal.com it can look up, move and cancel bookings too.
How do appointment reminders work?
With NuTalk clinic scheduling, the agent sends WhatsApp reminders at up to three times you choose before the visit, 24 and 2 hours by default, and can ask the patient to confirm, reschedule or cancel. It can also place a reminder call. On the official WhatsApp Business Platform, a WhatsApp reminder goes out only while Meta's 24-hour window is open. The reminder call is a separate setting that doesn't depend on that window.
How does appointment confirmation work?
When a reminder asks the patient to confirm, the agent reads the reply, on WhatsApp or on the reminder call, and marks the appointment confirmed. You see it on the appointment and in the Confirmed column of the conversations Kanban view. The patient can also reschedule or cancel in the same reply.
Can I control which times the AI offers?
Yes, with NuTalk clinic scheduling. Mark preferred and blocked times for the AI, choose how many days with openings it offers and how many morning and afternoon options, and whether appointments start on the hour or half hour. Your team can still book any time from the dashboard.
Does scheduling cost extra?
No. Booking, rescheduling and canceling come with every plan, and so do reminders and confirmations with NuTalk clinic scheduling. You pay for the conversations the way your plan bills them: usage-based credits on pay per use, a flat monthly fee on NuTalk SMB and NuTalk Call Center. WhatsApp messages use credits, and Meta charges its own fees.
Book · Remind · Confirm
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