An AI medical answering service for clinics and doctors' offices
NuTalk's AI agent answers patient calls and WhatsApp messages, books in NuTalk clinic scheduling around each doctor's calendar, and sends WhatsApp reminders and confirmations before the visit.
NuTalk SMB: $299 USD a month on your clinic's line · AiBox installation quoted apart
What it does
What the AI answering service handles
One agent on your clinic's phone and WhatsApp, working from your information and your doctors' real availability.
Patient calls, in English or Spanish
It answers from the clinic information in its setup: hours, services, prices, location and the insurance plans you accept, as you write them.
Bookings, changes and cancellations
In NuTalk clinic scheduling, which can check each doctor's Google Calendar or Outlook first, so it doesn't offer a time they're busy.
WhatsApp, voice notes included
On WhatsApp it understands voice notes and photos, and answers from the documents you upload.
Reminders and confirmations
With NuTalk clinic scheduling, WhatsApp reminders go out at up to three times you choose, 24 and 2 hours before by default, with an optional confirmation request and an optional reminder call.
How it works
How a patient books
On a call or on WhatsApp, the booking follows your clinic's rules.
The patient calls or writes
On your clinic's line or on WhatsApp, in English or Spanish.
The agent offers times
By your rules: preferred and blocked times, how many days with openings, and how many morning and afternoon options.
It books the visit
The agent confirms the time with the patient, and the appointment appears in your NuTalk clinic agenda.
Reminders go out
With NuTalk clinic scheduling, WhatsApp reminders go out inside Meta's 24-hour window; the optional reminder call doesn't depend on that window.
Clinic scheduling
Built around how your clinic runs
NuTalk clinic scheduling holds your doctors, services and rooms. These settings shape what the AI agent books; your team can still book any time from the dashboard.
- New patients rotate across the doctors on a service, and returning patients can keep their doctor.
- Services you mark as needing approval aren't booked by the AI: it takes the details and preferred times for your team.
- Preferred and blocked times for the AI, and appointments that start on the hour or half hour.
- On WhatsApp, the agent can flag a conversation for reception, and it shows up in Clinic scheduling.
- Mark a visit as a no-show and the conversation moves to the No-show column of your conversations board.
Plans
Which plan fits your clinic
Every plan answers calls and WhatsApp and books in NuTalk clinic scheduling. What changes is the line your patients call.
- NuTalk clinic scheduling with reminders
- One agent for calls and WhatsApp
- Recordings, transcripts and summaries
Pay as you go
Start free$0 / month · USD
Free credits to start, then minutes as you need them. The option if you only want a NuTalk number.
Included
A NuTalk number in the US or Mexico; calls and messages use credits.
NuTalk SMB
Self-serve$299 / month · USD
Unlimited AI calls on your own line through the AiBox, one at a time; fair-use review above 5,000 min/mo per line.
Included
Your clinic's own analog landline through the AiBox, one call at a time per line.
NuTalk Call Center
Sales-assistedFrom $599 / month · USD
Unlimited AI calls for campaigns, outbound and inbound; fair-use review above 5,000 min/mo per line.
Included
For clinic groups with a phone system; the connection is set up with our team.
- AiBox installation for NuTalk SMB: $149 USD one time, quoted and billed separately.
- Connection to your PBX or phone system (SIP) or Zoom Phone is scoped and set up with our team.
- Simultaneous-call capacity, numbers, carrier usage and hardware are confirmed for your package. Fair use applies: we review usage above 5,000 minutes a month per line.
Limits
What it doesn't do
- It doesn't connect to your EHR or practice-management system; bookings live in NuTalk clinic scheduling.
- It doesn't give medical advice, triage symptoms or check insurance eligibility.
- It doesn't put a person on the line mid-call; it takes the patient's details and your team follows up from the transcript and summary.
- On calls it answers from the clinic information in its setup; uploaded documents are searched on WhatsApp and the web widget.
- WhatsApp reminders on the official WhatsApp Business Platform go out only inside Meta's 24-hour window.
- Reminders work with NuTalk clinic scheduling, not with bookings kept only in Google Calendar, Outlook or Cal.com.
FAQ
Questions from clinics
What is an AI medical answering service?
It's an AI agent that answers your clinic's phone and WhatsApp the way your front desk would. It answers questions about hours, services, prices and location, books, moves and cancels appointments, and takes a message when a patient needs your team. There are no operators: NuTalk's agent holds the conversation in English or Spanish, books in NuTalk clinic scheduling and leaves your team a recording, transcript and summary of each call.
Can it book into our clinic's schedule?
Yes. It books, moves and cancels appointments in NuTalk clinic scheduling, where you keep your doctors, services and rooms. It can check each doctor's Google Calendar or Outlook, so it doesn't offer a time they're busy, and it offers times by your rules: preferred and blocked times, how many days with openings, and how many morning and afternoon options. It only changes the appointments of the number calling or writing in.
Does it send appointment reminders?
Yes, with NuTalk clinic scheduling. The agent sends WhatsApp reminders at up to three times you choose, 24 and 2 hours before the visit by default, and can ask the patient to confirm, reschedule or cancel. On the official WhatsApp Business Platform, a WhatsApp reminder goes out only inside Meta's 24-hour window. You can also turn on a reminder call from your voice agent, which doesn't depend on that window. In the US, AI-voice calls to mobile numbers and home lines need the patient's prior express consent; in Mexico, check the REPEP registry before any marketing call. This is general information, not legal advice. Bookings kept only in Google Calendar, Outlook or Cal.com get no reminders from NuTalk.
Does it answer in Spanish?
Yes. The agent speaks English and Spanish and answers in the language the patient uses, unless our team locks it to one language. With NuTalk clinic scheduling, WhatsApp reminders go out in the language the patient writes in.
Can a patient talk to a person?
Not during the call: the agent doesn't put a person on the line. It takes the patient's details, and your team follows up from the recording, transcript and summary. On WhatsApp, your team can take over any chat from the inbox, and the agent can flag a conversation for reception.
Can we keep our clinic's phone number?
Yes, if it's a compatible analog landline: on NuTalk SMB, the AiBox connects it, so patients keep calling the number they know, one call at a time per line; the installation is quoted and billed separately. You can also start on a NuTalk number in the US or Mexico with pay as you go; Mexican numbers need regulatory documents. Clinic groups with a phone system use NuTalk Call Center. Connection to your PBX or phone system (SIP) or Zoom Phone is scoped and set up with our team.
How much does it cost for a clinic?
Pay as you go starts free, and you buy minutes as you need them; it's the option if you only want a NuTalk phone number. NuTalk SMB is $299 USD a month for unlimited AI calls on your clinic's own line through the AiBox, one call at a time per line; the AiBox installation, $149 USD one time, is quoted and billed separately. NuTalk Call Center starts at $599 USD a month through our sales team. Fair use applies: we review usage above 5,000 minutes a month per line. WhatsApp messages use credits, and Meta charges its own fees.
Let AI answer your clinic's phone
Start free and build your clinic's agent. Move to NuTalk SMB when you want it on your own line.