Call recording and transcription for every AI call
Every call your NuTalk agent answers or makes is recorded, transcribed and summarized. Play it, read it and, once you set goals, check its score in one call log.
Recording on every plan · Pay per use starts free · Flat plans from $299 USD a month
What is call recording and transcription?
Call recording saves the audio of a phone call. Transcription turns it into text you can read later, so you can check what was said without replaying it.
In NuTalk it's built into the AI agent. There's no recorder to install: each call lands in the call log with its recording, transcript and summary, and its evaluation once you set goals.
How it works
From call to call log, on its own
The agent takes the call
Inbound or outbound, on your own line or a NuTalk number. Recording is on by default.
It writes the transcript and summary
The full conversation, labeled by who spoke, plus a few lines on what happened.
You review and sync
Play the call, read it, check its score once you set goals, and log a note in HubSpot or Kommo from a campaign.
What it does
What every call leaves behind
Recordings
Play any call from the call log, or download the audio from the call's page.
Transcripts
The whole conversation as text, turn by turn, labeled by who spoke.
Summaries
A few lines on what the caller wanted and what happened, so nobody replays the call.
Searchable call logs
Find calls by number, agent or channel and filter by status, direction or outcome. Leave notes for your team.
Linked evaluations
Each call is scored against your goals after the call, and the score sits next to the recording.
CRM and API
Campaign workflows log calls and summary notes in HubSpot or Kommo. Other systems read each call's transcript and summary through the REST API.
Private recordings, clear notice
Stored privately
Recordings are kept in private storage. Your team plays and downloads them after signing in.
Tell people on the call
Recording and AI rules vary by country and state. You give notice and get consent where the law requires it; many businesses have the agent say “This call is recorded” at the start. This isn't legal advice.
Kept on your terms
How long recordings and transcripts are kept follows your plan and your instructions. Ask us to export or delete them.
Plans
Included on every plan
Recordings, transcripts and summaries come with every AI call, whichever option you pick.
- Recording, transcript and summary for every AI call
- Play and download from the call log
Pay per use
Free to start · usage-based credits
Usage-based credits. The option if you only want a NuTalk number.
Included
NuTalk SMB
Self-serve$299 / month · USD
Unlimited AI calls on your own line through the AiBox, one at a time; fair-use review above 5,000 min/mo per line.
Included
NuTalk Call Center
Sales-assistedFrom $599 / month · USD
Unlimited AI calls for campaigns, outbound and inbound; fair-use review above 5,000 min/mo per line.
Included
- AiBox installation for NuTalk SMB: $149 USD one time, quoted and billed separately.
- Connection to your PBX or phone system (SIP) or Zoom Phone is scoped and set up with our team.
- Simultaneous-call capacity, numbers, carrier usage and hardware are confirmed for your package. Fair use applies: we review usage above 5,000 minutes a month per line.
Limits
What it doesn't do
- It records the calls your NuTalk agents handle. It doesn't record calls your team makes from other phones or apps.
- It doesn't put a caller through to your team mid-call. When someone needs a person, the agent takes a message and your team gets the transcript and summary.
- Call log search looks at numbers, agents and channels, not at the words inside transcripts.
FAQ
Call recording questions
Are all AI calls recorded?
Yes. Recording is on by default for every call your NuTalk agents answer or make, and each call gets a transcript and a summary.
Is NuTalk call recording software?
It's call recording built into your AI agent: the calls it answers or makes are recorded, transcribed and summarized in one call log. It doesn't record calls from other phones or apps.
Can I download recordings and transcripts?
Yes. Download the audio from the call log or the call's page, and read transcripts and summaries through the REST API.
How long are recordings kept?
As long as your plan and your instructions say, as our privacy notice explains. You can ask us to export or delete recordings and transcripts.
Do I need to tell people the call is recorded?
Often, yes. Recording and AI rules vary by country and state, and you're responsible for giving notice and getting consent where required. Many businesses have the agent say so at the start of the call. This isn't legal advice.
Can call notes go to my CRM?
Yes. A campaign workflow can log each call and a summary note in HubSpot or Kommo. Other systems can read transcripts and summaries through the REST API.
Recordings · Transcripts · Summaries
Hear your first AI call back
Start free and build your first agent. Move to a flat plan when the calls add up.