/01
What makes a phone number an AI phone number
Nothing about the number itself. It's an ordinary phone number that anyone can dial from any phone, with no app to install. What changes is who picks up: calls reach an AI agent that follows your hours, business information and rules, instead of a person or a voicemail box.
- →It answers on the hours you set: all day, after closing or only on weekends.
- →Callers can speak English or Spanish on the same number.
- →It answers questions, takes the caller's name, number and reason, and books appointments.
- →Anything it shouldn't handle goes to your team with a transcript and summary.
/02
Buying a number in the NuTalk dashboard
Pick a country, type an area code if you want a local number, and the dashboard lists the numbers available right now, with easy-to-remember ones marked. The monthly price is shown before you confirm; the number renews each month and can be canceled from Billing. Once it's active, assign it to a channel and its agent starts taking calls.
- →The dashboard currently offers numbers in the United States, Canada and Mexico.
- →If an area code has nothing in stock, try a nearby one or search again later.
- →Mexican numbers need a one-time regulatory profile, with documents, contact details and an address in the number's region, plus a carrier review before they go live.
- →Buying a number starts a monthly subscription billed to the card on your account.
/03
Keeping the number you already have
If customers already know your number, they don't need a new one. Forward it to a NuTalk number they never see; depending on your carrier, forwarding can cover every call or only some, such as calls after closing. For an analog line or a SIP trunk, the NuTalk AiBox connects to the line itself once compatibility is confirmed. Either way, your carrier and your number stay the same.
- →Forwarding: check which options your carrier offers and whether it charges for them.
- →AiBox: an analog line carries one call at a time, so plan capacity around your lines.
- →Outbound: verify your number in the dashboard, by text or automated call, to use it as caller ID; verification is free.
- →Try a new number or after-hours forwarding before you move every call.
/04
What callers hear, and what your team gets
Callers hear the greeting you write, in the voice you pick, and can simply talk instead of working through a keypad menu. The agent answers from your business information, asks the questions you set and books, confirms or reschedules on Cal.com, Google Calendar or NuTalk scheduling. Your team gets a recording, transcript, summary and quality evaluation for every call.
- →Callers get answers on hours, services, directions and any prices you choose to publish.
- →Requests the agent can't finish reach your team with the caller's details.
- →Records sync to HubSpot or Kommo, or elsewhere through Zapier, webhooks or the public API.
- →Evaluations score each call against the criteria you define.
/05
WhatsApp follow-up, and outbound calls from your number
Numbers bought in NuTalk are set up for voice calls. Written follow-up goes out on WhatsApp instead, once you connect your WhatsApp Business number: your team sends confirmations and next steps from the NuTalk inbox, where customer replies and photos land too. If your customers expect SMS from the number itself, ask before you buy. The number can also be the caller ID for outbound call campaigns.
- →Confirmations and next steps on WhatsApp from the inbox; automatic reminders with NuTalk clinic scheduling.
- →Customer replies and photos in the same inbox your team already reads.
- →Outbound campaigns that call a contact list with your number as caller ID.
- →Before calling a list, make sure you have the consent the rules in your market require.
/06
What an AI phone number costs
You pay for two things: the line and the AI that answers it. NuTalk Unlimited is $499 USD a month for unlimited AI calls and call evaluations on your line; phone numbers, carrier usage, simultaneous-call capacity and hardware are confirmed for your package, and premium voices may be billed separately. A number you buy on your own in the dashboard shows its monthly price before you confirm.
- →Usage-based credit plans start free if you expect few calls.
- →The 14-day trial needs no credit card; buying a number does.
- →Forwarding needs a NuTalk number to forward to, and your carrier may charge for forwarding.