Patient-facing greetings. A medical office should always tell callers to dial 911 in an emergency.
Dental office, during hours
VoicemailThanks for calling [Business name]! We're with patients right now and can't come to the phone. Please leave your name, phone number, and whether you're a new or current patient, and we'll call you back as soon as we can. You can also request an appointment at [Website]. Have a great day, and keep smiling!
Mention appointment requests only if your website takes them.
Dental office, after hours
VoicemailYou've reached [Business name] after hours. Our office is open [Opening hours]. If you're having a dental emergency, please call [Other phone number] for instructions. Otherwise, leave your name, number, and the reason for your call, and we'll call you back when we open. Thank you.
List an emergency number only if someone answers it after hours.
Welcomes new patients
VoicemailHi, and thanks for calling [Business name]! We're helping patients in the office right now. If you're a new patient, we'd love to get you scheduled. Please leave your name, number, and the best days and times for your visit, and we'll call you back to find a time. Current patients, please leave your name and the reason for your call. We're open [Opening hours].
Medical clinic, during hours
VoicemailHello, you've reached [Business name]. If this is a medical emergency, please hang up and dial 911. Our staff is helping other patients right now. Please leave your name, date of birth, phone number, and the reason for your call, and a member of our team will call you back as soon as possible. Thank you.
Medical clinic, after hours
VoicemailYou've reached [Business name]. Our clinic is closed. If you are experiencing a medical emergency, hang up and call 911. If you need to speak with the on-call provider, please call [Other phone number]. For appointments, prescription refills, or other questions, leave your name, date of birth, and phone number, and we'll return your call during office hours, [Opening hours].
Include the on-call line only if a provider really answers it.
Prescription refill line
VoicemailHello, you've reached the prescription refill line at [Business name]. If this is a medical emergency, hang up and dial 911. Please leave your full name, date of birth, the name of your medication, and the pharmacy you use, including its location. Please call before you run out, as refills can take time to process. We'll call you if we have any questions.
Clinic lunch hour
VoicemailThank you for calling [Business name]. Our front office is closed for lunch and will reopen at 1:30 p.m. If this is a medical emergency, please hang up and dial 911. Otherwise, leave your name, date of birth, and a callback number, and we'll return your call this afternoon. You can also send us a message through [Website].
Replace 1:30 p.m. with the time you reopen, and promise an afternoon callback only if you can keep it.
Appointment changes (dental or medical)
VoicemailHi, you've reached [Business name]. If you're calling to confirm, reschedule, or cancel an appointment, please leave your name, your appointment day and time, and the best number to reach you. We'll call back to confirm any change. For all other questions, leave a brief message and we'll return your call during office hours, [Opening hours].