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Appointment reminder templates: 55 texts, WhatsApp messages and emails

Copy-ready appointment reminder messages for every step of a booking: the confirmation right after someone books, reminders 48 hours, 24 hours and a few hours before, replies when a customer confirms or needs a new time, cancellations, no-show follow-ups, waitlist offers and the thank-you after the visit. They cover dental and medical offices, salons and spas, gyms, auto shops, law firms, real estate showings and home services. Add your details once and every template updates. Below the templates: what to include, when to send each reminder, which channel to use and how to handle opt-outs.

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55 templates

Booking confirmations

Send these the moment the appointment is booked. They are also the message customers search for later, so include the date, time, place and how to make a change.

  • Dental appointment booked

    SMS

    Oakwood: Hi Maria, you're booked with Dr. Patel on Thursday, October 15 at 10:30 AM, 1420 Maple Ave., Suite 200. Need to change it? example.com/appt or call (312) 555-0142. Reply STOP to opt out.

    Put the opt-out line on at least the first text a customer gets from you.

  • Medical clinic confirmation

    Email

    Subject: Your appointment at Oakwood on Thursday, October 15 Hi Maria, Your appointment with Dr. Patel is confirmed. Date: Thursday, October 15 Time: 10:30 AM Where: 1420 Maple Ave., Suite 200 Please arrive 10 minutes early and bring a photo ID and your insurance card. You can fill out your forms ahead of time here: example.com/forms If you need to reschedule or cancel, reply to this email or call us at (312) 555-0142, ideally at least a day before your visit. See you soon, Oakwood

    Leave out the reason for the visit. The patient knows it, and the email may be read by someone else.

  • Salon or spa booking

    WhatsApp

    Hi Maria, thanks for booking with Oakwood! You're all set for Thursday, October 15 at 10:30 AM. We're at 1420 Maple Ave., Suite 200. If you need to move your appointment, just reply here and we'll find you another time. See you soon!

  • Class or personal training booked

    SMS

    Oakwood: You're in, Maria! Your session is Thursday, October 15 at 10:30 AM. Bring water and a towel. Can't make it? Cancel or switch times at example.com/appt. Reply STOP to opt out.

  • Auto repair drop-off booked

    SMS

    Oakwood: Hi Maria, your service appointment is set for Thursday, October 15 at 10:30 AM. Drop-off is at 1420 Maple Ave., Suite 200. We'll text you when your vehicle is ready. Questions? Call (312) 555-0142. Reply STOP to opt out.

    Only promise a ready text if someone on your team will send it.

  • Real estate showing confirmed

    SMS

    Hi Maria, it's Oakwood. Your showing at 1420 Maple Ave., Suite 200 is confirmed for Thursday, October 15 at 10:30 AM. I'll meet you out front. If anything changes, text me here or call (312) 555-0142. Reply STOP to opt out.

  • Home service visit booked

    WhatsApp

    Hi Maria, this is Oakwood. Your service visit is booked for Thursday, October 15, with a technician arriving around 10:30 AM. Address: 1420 Maple Ave., Suite 200 If you can, send us a photo of the problem here before the visit so we bring the right parts. To change the time, just reply to this message.

    A photo before the visit can save a second trip for parts.

48-hour reminders

Two days out leaves time to reschedule and to offer the slot to someone else. Use them for long, high-value or preparation-heavy appointments.

  • Dental visit in two days

    SMS

    Oakwood: Reminder, Maria: your appointment with Dr. Patel is Thursday, October 15 at 10:30 AM. Need a different time? Reschedule at example.com/appt so we can offer your slot to someone else.

  • Clinic visit with forms to complete

    WhatsApp

    Hi Maria, this is Oakwood. You have an appointment with Dr. Patel on Thursday, October 15 at 10:30 AM. If you haven't filled out your forms yet, you can do it here: example.com/forms Reply 1 to confirm or 2 if you need a new time.

  • Home service visit in two days

    Email

    Subject: Your Oakwood visit is coming up on Thursday, October 15 Hi Maria, Our technician is scheduled to arrive at 1420 Maple Ave., Suite 200 on Thursday, October 15 around 10:30 AM. To help the visit go smoothly: - Make sure an adult will be home - Clear a path to the work area - Keep pets in another room Need a different day? Reply to this email or call (312) 555-0142. Thanks, Oakwood

24-hour reminders

The main reminder for most businesses. It's close enough that customers know their plans and early enough to fill a canceled slot.

  • Clinic visit tomorrow

    SMS

    Oakwood: Hi Maria, reminder of your appointment tomorrow, Thursday, October 15, at 10:30 AM with Dr. Patel. Reply C to confirm or R to reschedule. Questions? Call (312) 555-0142.

    Only ask for a reply if someone, or something, reads and acts on it.

  • Dental visit tomorrow

    Email

    Subject: See you tomorrow at 10:30 AM Hi Maria, This is a reminder that your appointment with Dr. Patel at Oakwood is tomorrow, Thursday, October 15, at 10:30 AM. Where: 1420 Maple Ave., Suite 200 Please confirm or reschedule here: example.com/appt. If you have questions, call us at (312) 555-0142. See you soon, Oakwood

  • Salon or spa appointment tomorrow

    SMS

    Hi Maria! See you tomorrow at 10:30 AM at Oakwood. Running late or need to change? Text us back or pick a new time at example.com/appt.

  • Training session tomorrow

    WhatsApp

    Hi Maria, your session at Oakwood is tomorrow at 10:30 AM. Reply YES to keep your spot, or switch or cancel here: example.com/appt Canceling ahead lets someone on the waitlist take your place.

  • Real estate showing tomorrow

    SMS

    Oakwood: Hi Maria, confirming tomorrow's showing at 1420 Maple Ave., Suite 200 at 10:30 AM. Reply YES to confirm, or send me a better time and I'll check with the listing agent.

  • Car service tomorrow

    SMS

    Oakwood: Hi Maria, your vehicle is scheduled for service tomorrow at 10:30 AM. Anything new since you booked, like a warning light or a noise? Reply here so we can check it. To reschedule, call (312) 555-0142.

Same-day reminders

A short heads-up a few hours before. Best for classes, quick services and visits to the customer's home, where the day's plans change fast.

  • Dental visit today

    SMS

    Oakwood: See you today at 10:30 AM, Maria! We're at 1420 Maple Ave., Suite 200. Running late? Call (312) 555-0142 and we'll tell you if we can still see you.

  • Technician on the way

    SMS

    Oakwood: Hi Maria, your technician is on the way and should arrive around 10:30 AM. Please make sure an adult is home. Questions? Call (312) 555-0142.

    Send it when the technician actually leaves, not at a fixed time.

  • Class today

    WhatsApp

    Hi Maria, quick reminder: your class at Oakwood starts at 10:30 AM today. Doors open 10 minutes before. Can't make it? Cancel here so someone on the waitlist can have your spot: example.com/appt

  • Car drop-off this morning

    SMS

    Oakwood: Morning, Maria! We're ready for your vehicle at 10:30 AM today at 1420 Maple Ave., Suite 200. Running late? Just reply here and we'll plan around it.

Replies to confirm or reschedule

What to send back when a customer answers a reminder. Reply quickly, so they know the message landed and the slot is settled.

  • Customer confirmed

    SMS

    Oakwood: Thanks, Maria, you're confirmed for Thursday, October 15 at 10:30 AM. See you then!

  • Customer asked for a new time

    SMS

    Oakwood: No problem, Maria. Pick a new time here: example.com/appt, or reply with a few days and times that work and we'll find one.

  • New time booked

    WhatsApp

    Done, Maria. Your appointment is now on Thursday, October 15 at 10:30 AM, and your previous time has been canceled. We'll send you a reminder before your visit. See you then!

  • Customer canceled

    SMS

    Oakwood: Your appointment on Thursday, October 15 at 10:30 AM is canceled, Maria. Thanks for letting us know. When you're ready to book again: example.com/appt

  • Reply wasn't clear

    SMS

    Oakwood: Sorry, Maria, we didn't catch that. Reply C to confirm your appointment on Thursday, October 15 at 10:30 AM, R to reschedule, or call (312) 555-0142.

  • No reply to the reminder

    SMS

    Oakwood: Hi Maria, we haven't heard back about Thursday, October 15 at 10:30 AM. Are you still able to come? Reply C to confirm or R to reschedule.

    Send one follow-up at most. If there's still no answer, a quick call works better than another text.

Reschedules and cancellations

For changes on your side and for confirming changes the customer made. Say what happened, what it means for them and what to do next.

  • Provider is out, appointment must move

    SMS

    Oakwood: Hi Maria, we're sorry, Dr. Patel is out on Thursday, October 15, so we need to move your 10:30 AM appointment. Choose a new time here: example.com/appt or call (312) 555-0142.

  • Appointment moved to a new time

    Email

    Subject: Your appointment has moved to Thursday, October 15 at 10:30 AM Hi Maria, Your appointment with Oakwood has been rescheduled. Here are the new details: Date: Thursday, October 15 Time: 10:30 AM Where: 1420 Maple Ave., Suite 200 Your previous time has been canceled, so there's nothing else you need to do. If the new time doesn't work, choose another at example.com/appt or call (312) 555-0142. Thank you, Oakwood

  • Closed for weather

    SMS

    Oakwood: Hi Maria, we're closed on Thursday, October 15 because of the weather, so your 10:30 AM appointment is canceled. We're sorry for the trouble. Rebook here: example.com/appt

    Send closure notices as early as you know, and include the rebooking link.

  • Cancellation policy reminder (salon or spa)

    Email

    Subject: Your appointment at Oakwood on Thursday, October 15 Hi Maria, We're looking forward to seeing you on Thursday, October 15 at 10:30 AM. A friendly reminder of our cancellation policy: if you need to cancel or reschedule, please give us at least 24 hours' notice so we can offer the time to another client. You can read the full policy and manage your booking here: example.com/appt Thank you, Oakwood

    Only mention a fee your customer agreed to when they booked.

  • Home service visit canceled

    WhatsApp

    Hi Maria, we've canceled your Oakwood visit on Thursday, October 15. Thanks for the notice. If the problem comes back, message us here with a photo and we'll get you on the schedule.

  • Showing canceled, home under contract

    SMS

    Hi Maria, it's Oakwood. The sellers accepted an offer on 1420 Maple Ave., Suite 200, so our showing on Thursday, October 15 is canceled. Sorry about that! Want me to send you similar homes nearby?

No-show follow-ups

Send these the same day. Assume something came up, skip the blame and make rebooking easy.

  • Missed dental appointment

    SMS

    Oakwood: Hi Maria, we missed you today at 10:30 AM. We hope everything's OK. When you're ready, pick a new time at example.com/appt or call (312) 555-0142.

  • Missed salon appointment

    WhatsApp

    Hi Maria, we missed you at Oakwood today. No worries, things come up. Want us to find you a new time this week? Just reply with a day that works.

  • Missed clinic visit

    Email

    Subject: We missed you today Hi Maria, We missed you at your appointment with Dr. Patel today at 10:30 AM. We hope everything is all right. If you still need to be seen, you can book a new time at example.com/appt or call us at (312) 555-0142. Take care, Oakwood

  • Missed consultation (legal or professional)

    Email

    Subject: Would you like to reschedule your consultation? Hi Maria, We had you down for a consultation with Oakwood today at 10:30 AM, and we didn't get to connect. If you'd still like to talk, you can choose a new time at example.com/appt or call (312) 555-0142. If you've decided not to move forward, no reply is needed. Best regards, Oakwood

  • Technician arrived, no one home

    SMS

    Oakwood: Hi Maria, our technician came by 1420 Maple Ave., Suite 200 at 10:30 AM today, but no one was home. Reply here or call (312) 555-0142 to set up a new visit.

Waitlist and earlier openings

Fill canceled slots by offering them to customers who asked to come in sooner. Say clearly how to claim the time and what happens if someone else gets it first.

  • Earlier opening for one patient

    WhatsApp

    Hi Maria, this is Oakwood. We had a cancellation on Thursday, October 15 at 10:30 AM with Dr. Patel, and you asked to come in sooner. Reply YES to take it and we'll move your appointment. If it doesn't work, you'll keep your current time.

  • Opening sent to several people

    SMS

    Oakwood: Hi Maria, a 10:30 AM spot just opened today. We're texting a few people on our waitlist, so the first to reply YES gets it.

    When you text several people at once, say so, and tell everyone else right away when the slot is gone.

  • Slot already taken

    SMS

    Oakwood: Thanks, Maria! That time was taken before your reply came in. You're still on our waitlist, and we'll text you when another one opens.

  • Added to the waitlist

    WhatsApp

    You're on the waitlist, Maria. If a time opens before your appointment on Thursday, October 15, we'll message you here, and you can take it or keep your current time.

Preparation instructions

What to bring, when to arrive and what to have ready. Keep each message to the steps that matter for this visit.

  • Arrive early with ID and insurance card

    SMS

    Oakwood: Hi Maria, for your visit on Thursday, October 15 at 10:30 AM, please arrive 10 minutes early and bring a photo ID and your insurance card. Questions? Call (312) 555-0142.

  • First visit checklist (dental)

    Email

    Subject: Before your first visit on Thursday, October 15 Hi Maria, We're looking forward to meeting you on Thursday, October 15 at 10:30 AM. To make check-in quick: - Fill out your new-patient forms: example.com/forms - Bring a photo ID and your insurance card - Bring a list of any medications you take - Arrive 10 minutes early We're at 1420 Maple Ave., Suite 200. If you have questions before your visit, call us at (312) 555-0142. See you soon, Oakwood

  • Follow your provider's instructions

    WhatsApp

    Hi Maria, a reminder from Oakwood about your appointment on Thursday, October 15 at 10:30 AM. If Dr. Patel told you to prepare in a certain way, such as fasting or pausing a medication, please follow those instructions. If you're not sure what they are, call us at (312) 555-0142 before your visit.

    Never add medical instructions the provider didn't give the patient. Point back to theirs.

  • Before you drop off your car

    SMS

    Oakwood: Hi Maria, before your drop-off on Thursday, October 15, please take out any valuables and bring your wheel lock key if you have one. We'll call you before doing any work you didn't approve.

    Keep the last line only if it matches how your shop works.

  • First training session

    WhatsApp

    Hi Maria! Ahead of your first session at Oakwood on Thursday, October 15 at 10:30 AM: - Wear comfortable clothes and training shoes - Bring water - Arrive 10 minutes early so we can show you around See you there!

  • Before the technician arrives

    SMS

    Oakwood: Hi Maria, before your visit on Thursday, October 15, please clear a path to the work area, keep pets in another room and have any gate code ready. See you around 10:30 AM.

After the visit

A thank-you, a review request or a nudge to book the next visit. Send one message, not all three on the same day.

  • Thank you (salon or spa)

    SMS

    Oakwood: Thanks for coming in today, Maria! If anything about your service isn't right, reply here and we'll take care of it.

  • Review request

    SMS

    Oakwood: Hi Maria, thanks for visiting today. If you have a minute, would you share how it went? example.com/review It helps other people find us.

    Ask every customer the same way, not only the happy ones, and don't offer anything in exchange for a review.

  • Review request (auto repair)

    Email

    Subject: How did we do, Maria? Hi Maria, Thanks for trusting Oakwood with your vehicle. If you have a minute, we'd appreciate a short review of your visit: example.com/review And if anything about the repair isn't right, call us at (312) 555-0142 and we'll take care of it. Thanks again, Oakwood

    Offer the fix alongside the review link, not as a step before it, so every customer can still post a review.

  • Time to book the next cleaning

    SMS

    Oakwood: Hi Maria, it's been about six months since your last cleaning with us. If you'd like to book your next visit, pick a time at example.com/appt or call (312) 555-0142.

    Match the interval to what your dentist recommends for each patient.

  • Rebook your next appointment (salon)

    WhatsApp

    Hi Maria, it's been about five weeks since your last visit to Oakwood. Want to book your next appointment? Reply with a day that works, or book here: example.com/appt

  • Follow-up after a showing

    SMS

    Hi Maria, thanks for coming to see 1420 Maple Ave., Suite 200 today. What did you think? If you'd like a second look or want to see similar homes, just reply here. - Oakwood

What to include in an appointment reminder

A reminder has two jobs: get the customer to show up, and make it easy to change the appointment when they can't. Everything in the message should serve one of those. Put the details first and keep the rest short.

  • Your business name at the start, so the customer knows who is texting before they open the message.
  • The customer's first name, so it reads like a message to them and not a broadcast.
  • The day, date and time. Writing the weekday next to the date catches mistakes on both sides.
  • Where to go: the address, the suite or entrance, or the video link. For a home visit, the arrival window.
  • One easy way to confirm, reschedule or cancel: a reply keyword, a link or a phone number.
  • Anything the customer must bring or do beforehand, only when it applies to this visit.
  • An opt-out line on at least the first text you send.
  • Nothing sensitive. Leave the reason for a medical visit or the details of a legal matter out of the message.

When to send reminders: 48 hours, 24 hours and same day

More reminders are not always better. For most appointments, a confirmation right after booking plus one or two reminders is enough, timed around how far ahead customers plan and how hard the slot is to refill.

  • Right after booking: a confirmation with the full details. When the appointment is less than a day away, this is the only reminder it needs.
  • 48 hours or more before: for long, expensive or preparation-heavy appointments, such as a consultation, a new-patient visit or a procedure with instructions. It leaves time to reschedule and to fill the slot.
  • 24 hours before: the main reminder for most businesses. If you ask customers to confirm, ask here.
  • A few hours before: a short heads-up for classes, quick services and visits to the customer's home, or an on-my-way text when the technician leaves.
  • Early-morning appointments: send the day-before reminder in the afternoon or early evening rather than at dawn the same day.
  • Once a customer confirms, keep later messages to a simple heads-up instead of asking again.
  • Send during reasonable hours in the customer's time zone, not late at night.

SMS vs. WhatsApp vs. email reminders

Use the channel your customers already read, and don't send the same reminder on all three. Each channel is good at something different.

  • SMS reaches almost any mobile phone without an app, which makes it a good fit for 24-hour and same-day reminders. It's plain text, and providers charge per message segment, so keep it short.
  • WhatsApp handles longer messages, photos, locations and a real back-and-forth, so rescheduling can happen in the same chat. It works well where customers already use it every day, as in Mexico and much of Latin America, and with many Spanish-speaking customers in the US.
  • On the WhatsApp Business Platform, a message you start more than 24 hours after the customer last wrote to you, or to someone who has never written to you, has to use a template approved by Meta. Write reminders with fixed wording and fill-in details, like the ones on this page, so they can be submitted as templates.
  • Email suits the booking confirmation and anything with detail: directions, forms to fill out, policies and a calendar invite. It's easy to miss on the day itself, so pair it with a text or WhatsApp reminder.
  • Let customers pick their channel when they book, and note it on their record.

Text reminder consent and opt-out basics

Appointment reminders are welcome when customers expect them, and unwelcome when they don't. A few habits keep it that way. This is general guidance, not legal advice: rules for business texting differ by country, state and industry, so check what applies to you with your texting provider or a lawyer.

  • Ask first. When the customer books, collect their mobile number and tell them you'll text appointment reminders. A checkbox on the booking form or a spoken question on the phone both work.
  • Keep a record of when and how each customer agreed.
  • Identify your business in every text.
  • Make opting out easy. Honor STOP, and plain replies like "please stop texting me," right away, then send one short message confirming they won't get more texts.
  • Keep reminders about the appointment. Promotions are a different kind of message; don't slip them into a reminder, and check what permission they need before you send them.
  • In the US, your texting provider will probably ask you to register your business and describe the messages you send before you can text from a regular 10-digit number. This is often called A2P 10DLC registration.
  • WhatsApp has its own rules on top of that. Its Business Messaging Policy asks businesses to get a customer's number and their permission before messaging them, so ask for WhatsApp by name when that's where your reminders go.

How to reduce no-shows

Reminders help most when rescheduling is easier than skipping. The rest comes from how you book, how you answer and how you follow up.

  • Put a way to reschedule in every reminder. A customer who can move the appointment in one reply is less likely to just not show up.
  • Ask for a confirmation 24 hours out, and call the customers who don't answer.
  • Keep a waitlist and text it the moment a slot opens.
  • Explain your cancellation policy kindly when the customer books, and mention it once more in the reminder before the visit.
  • Follow up on every no-show the same day with a friendly rebooking message.
  • Book the next visit before the customer leaves, when the appointments repeat.
  • Answer the phone. A customer who calls to reschedule and reaches voicemail may simply not come.
  • Watch for repeat no-shows and handle them with a conversation, not with more automated texts.

Automate appointment reminders with NuTalk

Writing the templates is the easy part. Sending them on time, reading every reply and moving appointments around is what fills a front desk's day. NuTalk's AI agents answer phone calls and WhatsApp messages in English and Spanish, answer questions from the business information you provide, and book, confirm and reschedule appointments on your connected calendar: Cal.com, Google Calendar or NuTalk's own clinic and business scheduling. Here is what happens around each booking:

  • Customers book during a phone call or a WhatsApp chat, and the appointment goes straight onto your calendar. With NuTalk's business scheduling on Google Calendar, a customer who gives an email also gets a calendar invite.
  • With NuTalk's clinic scheduling, WhatsApp reminders go out automatically at the times you choose before the appointment, such as 48 and 24 hours, with an optional request to confirm. You can add an AI reminder phone call too.
  • The agent reads the reply and marks the appointment confirmed, or offers new times and moves it. When an appointment moves, its reminders move with it to the new time.
  • Quiet hours keep reminders from going out overnight, and each reminder is written in the customer's language.
  • WhatsApp follow-ups when a customer stops replying mid-conversation, and a switch to pause reminders for any single contact.
  • When a person is needed, your team gets the conversation with a transcript and summary.
  • Delivery depends on how your WhatsApp number is connected. On the WhatsApp Business Platform, the 24-hour rule above applies to reminders too, so ask us how it works for your line before you turn off your other reminders.
  • NuTalk's reminders go out as WhatsApp messages and phone calls. If your customers expect email or SMS reminders, keep a reminder tool for those channels. And if your appointments need a sensitive, personal conversation, such as a difficult diagnosis or a legal matter, keep that call with your staff.

Sources

Frequently asked questions

What should an appointment reminder text say?

Your business name first, then the customer's name, the date and time, the address or link, and one easy way to confirm, reschedule or cancel. One or two short sentences is enough. For example: "Oakwood: Hi Maria, reminder of your appointment tomorrow, Thursday, October 15, at 10:30 AM. Reply C to confirm or R to reschedule." Add an opt-out line such as "Reply STOP to opt out" to at least the first text you send.

How far in advance should you send an appointment reminder?

For most businesses, send a confirmation right after booking and a reminder 24 hours before. Add a reminder 48 hours or more ahead for long, costly or preparation-heavy appointments, and a short same-day message a few hours before for classes, quick services and home visits. If the appointment was booked less than a day ahead, the confirmation is enough.

How long should an appointment reminder text be?

Short enough to read on a lock screen. A single SMS holds 160 standard characters. Longer texts are split into segments of up to 153 characters, and most providers charge per segment. Emoji and some special characters switch the text to an encoding that fits 70 characters in a single message, or 67 per segment when it's split. Every SMS template on this page fits in two segments with the example details filled in.

Should appointment reminders ask customers to confirm?

Yes, if someone will act on the answers. A confirmation tells you who's coming and who needs a new time, and it shows you which customers to call. Accept simple replies such as C, YES or a thumbs-up, understand plain-language answers too, and reply quickly so the customer knows it worked. If no one will read the replies, don't ask; include a reschedule link instead.

Do I need permission to text appointment reminders?

Asking first is the safe habit, and texting providers expect it. Collect the mobile number when the customer books, tell them you'll text appointment reminders, keep a record of their agreement, put your business name in every text and honor STOP right away. Rules for business texting vary by country, state and industry, so check what applies to you with your texting provider or a lawyer; this page isn't legal advice.

Can I send appointment reminders on WhatsApp?

Yes, if your customers use it. WhatsApp handles longer messages, photos and a real conversation, which makes rescheduling easier. On the WhatsApp Business Platform, a message you start more than 24 hours after the customer's last message has to use a template approved by Meta, so keep reminders to fixed wording with fill-in details, like the templates on this page. With the WhatsApp Business app on a phone, you don't need templates, but someone has to send each reminder by hand.

What should I send after a no-show?

A short, friendly message the same day that assumes something came up and makes rebooking easy with a link or an offer to find a new time. Leave blame and fees out of the first message. If there's no reply, one more message a few days later is enough. Handle repeat no-shows with a phone call or a conversation about your policy, not with more texts.

Can NuTalk send appointment reminders for me?

Yes, if you use NuTalk's clinic scheduling. NuTalk's AI agents book appointments during calls and WhatsApp chats in English and Spanish, and with clinic scheduling they send WhatsApp reminders at the times you set, can ask the customer to confirm, handle the reply and can place a reminder call. How WhatsApp reminders are delivered depends on how your number is connected. On the WhatsApp Business Platform, Meta's 24-hour rule applies, so a WhatsApp reminder may not go out to a customer who hasn't written to you in the past 24 hours, such as someone who booked days ahead or by phone; ask us how it works for your line. NuTalk SMB is $299 USD a month for unlimited AI calls on your own landline through the AiBox, plus the AiBox, $149 USD one time, billed separately; simultaneous-call capacity, phone numbers, carrier usage and hardware are confirmed for your package, and premium voices may be billed separately. Fair use applies: we review usage above 5,000 minutes a month per line. WhatsApp messages use credits and may carry Meta fees. Pay as you go starts free, with no credit card required.

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