Kommo CRM
Call the leads that reach your Kommo pipeline stages and log every call back on the lead.
What it does
Each campaign that uses Kommo can:
- import the leads that reach the stages you pick, or the ones you choose by hand;
- log every call on the lead, with its result and duration, an AI summary and a link to the call in NuTalk;
- move the lead's stage, add tags and add notes from its workflow.
Before you start
- A Kommo account, and an account administrator to create a private integration.
- Owner or admin rights in your NuTalk workspace.
- Leads whose main contact has a phone number.
Connect Kommo
- In Kommo, open Settings → Integrations → Create integration. Name it (for example NuTalk), allow CRM access and save. Leave the redirect URL empty.
- On the integration's Keys and scopes tab, press Generate long-lived token, pick a long expiration and copy the token. Kommo shows it once.
- In NuTalk, open Settings → Integrations → Kommo, enter your Kommo address (
yourcompany.kommo.com), paste the token and press Connect.
Choose who the campaign calls
Open the campaign's Integrations → Kommo page and turn on Import leads to call:
- Pick the pipelines and the stages whose leads the campaign calls.
- Optionally keep only leads with certain tags, or skip leads with others.
- A live count shows how many leads match right now, with examples.
Leads already in those stagesThe import adds the leads that reach the stages from now on. To add the ones already there, press Add the leads that match (the button shows how many).
Send call results to Kommo
With Log every call on the Kommo lead on (the default), the lead gets, after each call:
- a call entry with the result (for example Connected · Interested), the duration and the number, counted in Kommo's call reports;
- a note with the AI summary and a link to the call in NuTalk, where its recording and transcript are.
Under Also write to Kommo lead fields, NuTalk values such as the call result can go into text fields on the lead.
Adding leads
Add leads by hand
Open the campaign's Contacts tab
Press Add contacts and choose Import from Kommo.
Find the leads
The leads in the campaign's stages are listed, newest first.
Add them
Select the leads to call and add them. Leads without a phone can't be selected.
Automatic import
NuTalk checks Kommo automatically, adds the leads that reached the campaign's stages and calls each lead's main contact. It also keeps the details of imported contacts up to date. By default it imports only while the campaign is active; set Import contacts when to Active, paused, or draft to keep importing while calls are on hold.
Every check shows in the Activity list on the campaign's Kommo page, with the leads it added and any error.
Workflow steps
Add Kommo steps to the campaign's workflow, usually after a branch on the call result: Kommo: Update Status, Kommo: Status from Analysis, Kommo: Add Tag, Kommo: Add Note and Kommo: Log Call. Branches can read the lead too: Kommo: Pipeline Stage, Kommo: Has Tag and Kommo: Field Value. For example:
- Interested
- Move the lead to your Qualified or Demo scheduled stage.
- Asked for a callback
- Keep the stage and add a tag your team follows up on.
- Not interested
- Move the lead to Closed · lost.
The workflow's Log Call step and “Log every call” can be on together: the step logs the calls that reach it, and the rest, such as retries, are logged automatically.
What the agent knows
Each call carries the lead's details from Kommo:
| From Kommo | Included |
|---|---|
| Main contact's name, phone and email | Always |
| Lead name, pipeline, stage, responsible user, price and tags | Always |
| Lead and contact custom fields | The ones you pick |
Pick them under Kommo fields the agent can use on the campaign's Kommo page. Each one reaches the agent under the field's name.
Best practices
- Run one campaign per pipeline stage: new leads may need a qualifying call, warmer ones a demo.
- Tag the leads your campaigns call, so your Kommo reports show what came through NuTalk.
- Have your team read the call's note before they follow up.
Troubleshooting
| Issue | Solution |
|---|---|
| Leads not importing | Check that the campaign is active (or that Import contacts when allows a paused or draft campaign), the stages and tags are right, and each lead's main contact has a phone. The Activity list shows every check. |
| Call not logged | The person has no Kommo lead in the campaign, and no single Kommo contact matches their phone and email exactly. Calls to those people show as not logged in the Activity list. |
| Kommo stopped accepting the token | Long-lived tokens expire on the date chosen in Kommo. Generate a new one and use Replace token in Settings → Integrations → Kommo. |