What's new in NuTalk

Messages now reach your inbox instantly with live unread badges, campaigns import contacts on your terms, and competencies got simpler.

• NewCampaigns can now import contacts from HubSpot, Kommo, Odoo and Meta even while paused, and each contact shows when it was added and from where.
• ImprovedThe inbox now catches up instantly when you open it or return to a tab, and shows live unread badges on each conversation.
• ImprovedCompetencies are simpler: 3 or 4 performance levels, no weights, a clear description of what good looks like, and a built-in guide with examples.
• ImprovedCampaign call steps now use the calling agent's opening and goal, so you set them once on the agent.
• ImprovedCopilot approval cards now show record names instead of codes, written in your language.
• ImprovedThe Copilot now uses only AI providers that keep no copy of your data.
• FixedCall summaries and opt-out detection during campaign calls are working reliably again.

This release fixes buying Mexican numbers, teaches the Copilot your conversations board, and makes the website widget and agent memory behave the way you expect.

• NewThe Copilot can now read your conversations board and move a card to another stage when you ask, naming the customer and both stages before it moves.
• ImprovedAgent pages now show the AI model that actually answers on each channel, so what you see matches what your customers hear.
• FixedMexican numbers show up again in Buy a number for Monterrey, Guadalajara and Mexico City, so you can get a local line in those cities.
• FixedWebsite widget: if it can't load, visitors now see nothing instead of a broken chat; replies keep line breaks, long links wrap, and the launcher uses your brand color.
• FixedOn phones, the open website widget fills the screen and the page behind it no longer scrolls, and the snippet now works in more site setups.
• FixedWhen you create a website widget, the agent list shows only the agents of your workspace or client, and the page has one agent picker that saves correctly.
• FixedYour agent's memory now stays within the scope you set, doesn't treat a customer's chosen name as verified, and no longer mixes up people with similar numbers.
• FixedContacts imported into a campaign no longer go into lists other campaigns use, so people who call you aren't called back by another campaign by surprise.

Workspace owners now get an email when a synced WhatsApp line goes down and another when it's back, and the Copilot can handle more of your day-to-day work.

• NewIf a WhatsApp line connected with Sync with WhatsApp disconnects or stops sending for 30 minutes, workspace owners get an email explaining what's down and what to do, and another when it's back.
• NewThe Copilot can now do more for you: mark appointments as attended or no-show, set a doctor's hours for a day, review attention requests, move restaurant reservations, and more.
• ImprovedSending a text message through the API with an Idempotency-Key is now safe to retry: the same key and text never sends the message twice, even after an error or a crash.
• ImprovedThe Copilot asks for any missing detail instead of saving an incomplete change, and helps you find an agent when the name doesn't match.

The inbox now feels instant even with long threads, campaign steps can no longer be overwritten by a teammate, and suspended accounts pause their outbound calls and messages until reactivated.

• NewSuspended accounts now pause all their outbound calls and messages; everything queued waits and resumes automatically when the account is reactivated.
• ImprovedThe inbox is much faster: typing and searching respond instantly even in very long threads, scrolling is smooth, and 'Load older' keeps your place instead of jumping to the bottom.
• ImprovedCopilot now re-checks an action when you approve it: if the workflow changed since it was proposed, it asks you to approve the current version instead of running something outdated.
• ImprovedReseller API keys: paused keys are clearly labeled with a note, the client picker searches by slug, and the secret dialog only closes with its own buttons.
• FixedSaving a campaign's steps now warns you if someone else changed them first, so two people editing at once no longer erase each other's work.
• FixedTurning on 'Log every call in your CRM' now asks first if it should also restart the campaign's paused CRM steps, instead of switching them on silently.
• FixedWhen two people upload contact lists to the same campaign draft at the same time, each file's contacts now go to its own list instead of getting mixed together.
• FixedWebhook events like message.received now also fire for Instagram, Messenger, Apple Messages and website chat conversations, as promised on the webhooks page.

This release makes the inbox faster and more reliable, brings the new Copilot panel, redesigns campaign setup, and adds conversation webhooks and new API endpoints, with stronger access controls for resellers and clinics.

• NewInbox: a new contact panel shows who you're talking to, how to reach them, what's next and their history.
• NewIf WhatsApp sync stops receiving, the inbox now tells you since when, and that your phone still receives the messages.
• NewThe Copilot opens as a docked panel (⌘K), streams its answers, shows each step live, asks for approval in place and keeps a searchable history. It can also send approved WhatsApp templates and edit a campaign's steps.
• NewWebhooks for WhatsApp conversations (message received, status changed, assigned), plus new API endpoints for queued calls, call recordings, starting campaigns, list contacts and Kanban boards.
• NewResellers can use API keys and MCP to manage clients, start or pause their campaigns, and set team access and invoice settings. Changes made through MCP wait for an owner or admin to approve them.
• ImprovedSending from the inbox feels instant: your message shows right away, and if you go offline it waits and sends when you're back.
• ImprovedCampaign setup starts from inbound or outbound, can send a WhatsApp message to people who don't answer, and can log every call in your CRM. Imports never add contacts to a list another campaign uses.
• ImprovedClient portal: viewers see their calls, transcripts, recordings and usage, with monthly totals that match the invoice.
• ImprovedStronger access controls: reseller members reach only the clients they're granted, and clinic scheduling pages check each member's role.

This release adds Campaign Intelligence and Clinic Analytics, an integrations catalog, Kanban rules that move idle cards, and a Conversations API for your own tools, with stronger security for API keys.

• NewCampaigns → Intelligence: one page with your campaign funnel, health, comparisons, best time to call and breakdowns.
• NewClinic Analytics: five tabs (Overview, Growth, Revenue, Operations, Agents & channels) with period comparisons and links to the appointments behind each figure.
• NewKanban rules can now move idle cards to another stage for you. Owners and admins create them, new rules start paused, and you can always drag a card back.
• NewThe Conversations API lets your own tools list and read conversations, send messages or approved WhatsApp templates, assign, resolve or archive them, and pause the AI.
• ImprovedSettings → Integrations is now a searchable catalog with official logos, live status and categories, so you can see at a glance what's connected and what needs attention.
• ImprovedOnly owners and admins can now give an API key access to conversations, and internal services gained extra checks to keep your data safe.
• FixedEditing the steps of a running campaign is now safe: contacts never move onto a step you just removed.

This release fixes campaign creation and pausing, reads Excel contact files in Spanish, lets you create agents on their own, shows more of the app in Spanish, and hardens WhatsApp sending.

• NewYou can now create an agent on its own, then connect it to phone, WhatsApp or website chat channels whenever you're ready.
• ImprovedNew campaigns now get sensible calling hours and call limits by default, so calls only go out at business-friendly times.
• ImprovedBusiness Appointments, Restaurant Reservations and campaign start checks are now fully available in Spanish, including dates and times.
• FixedSaving settings or testing agents now shows a clear confirmation or error message instead of nothing.
• FixedContact imports now read Excel files saved in Spanish: semicolons, notes that span lines and headers like "Teléfono" map correctly.
• FixedThe assistant can create and find campaigns again, using your live phone and WhatsApp channels.
• FixedPausing a campaign now stops queued calls right away, and you pause before archiving, so nothing calls after you close it.
• FixedOutlook all-day events now appear on the correct day in your calendar, even when created in another time zone.

Appointments and reservations now open a full detail view with their change history, plus clearer lists, search across days and a setup checklist for Business Appointments.

• NewOpen any appointment or reservation to see guest details, notes, who booked it, sync status and its full change history in one place.
• NewReservation notes, like allergies, now show right in the list so your team never misses them.
• NewSearch reservations by name, phone or email across upcoming days and the last 30 days, not just the selected day.
• NewA new week strip shows each day's reservations and guest count, so you can jump between days at a glance.
• NewBusiness Appointments now has a setup checklist that walks you through hosts, weekly hours and event types step by step.
• NewOn Kanban boards with AI enabled, the agent can now move cards to the right stage on its own, and never over a person's placement.
• FixedKanban boards for appointments now respect the channels you scoped them to, so cards from other lines no longer appear or move there.
• FixedWhatsApp appointment lookups now match each patient by their contact record, so answers about their appointments are always accurate.

Kanban boards can now be customized with your own pipelines and stages, booking forms ask for a complete phone number, and upcoming bookings stay visible even on busy workspaces.

• NewKanban boards are now customizable: create several pipelines from templates, each with its own stages, even if you don't use the agenda module.
• NewThe Kanban board adds filters, saved views and bulk actions, and every card explains why it's in its column.
• ImprovedOur API documentation was rewritten and checked against the real API, with a plain-text index and a guide for building with AI agents.
• FixedBooking forms now ask for a complete phone number with country code, so WhatsApp notices reach the guest and contacts match correctly.
• FixedUpcoming bookings no longer disappear from your dashboard when a workspace gets busy, and older bookings stay reachable too.
• FixedThe Month view now shows bookings and all-day calendar events on the right days for your workspace's time zone.

A new bug button lets you report a problem with a screenshot and a voice note, campaign callbacks go out with the right agent, and business and restaurant scheduling got several reliability fixes.

• NewReport a bug from any page: the bug button next to your name sends a screenshot (sensitive fields hidden), a voice note and what you saw.
• NewCustom columns from a CSV import now become contact fields, so conditions on contact data work for imported leads too.
• ImprovedTeam settings now show clearer role descriptions, ask for confirmation on role changes, and let you resend invitations.
• FixedPromised callbacks in a campaign now dial with the same agent that made the original call.
• FixedIn WhatsApp template campaigns, an Analyze step now sees the contact's reply, so conditions based on their answer work correctly.
• FixedBusiness scheduling: overlapping weekly hours no longer erase a break, a bad time zone can't break availability, and named hosts are never dropped.
• FixedRestaurant scheduling: archived areas stop taking bookings, moving a reservation keeps its table, and shifts can no longer overlap.
• FixedCampaigns created through the API now respect calling hours and limits by default and can only use your own workspace's phone numbers.

You can now set quiet hours so non-urgent alerts wait for one "What you missed" email. Plus complete campaign exports, AI summaries in your CRM call logs and safer campaign callbacks.

• NewSet quiet hours in your own time zone: non-urgent alerts wait and arrive together in one "What you missed" email. You can also pick one daily summary email.
• NewAPI keys now come with setup instructions for both the API and a read-only MCP server, so AI assistants can safely read your workspace data.
• FixedExporting campaign contacts now includes every contact in the filter, even in very large campaigns, so your file is never cut short.
• FixedKommo campaigns: a lead skipped for having no phone now gets imported automatically once the phone is added to its contact.
• FixedCalls logged to Kommo, HubSpot or Odoo now wait for the AI summary, so your CRM gets the real summary instead of the end of the transcript.
• FixedA campaign won't start when a goal check uses goals its agent can't score, so you're warned instead of every contact failing the check.
• FixedRemoving a contact from a campaign now also cancels its pending callback, so a contact you removed is never called back.
• FixedCalendar availability now handles cancelled occurrences of recurring events correctly, so agents don't offer or block the wrong times.

Waiting alerts now close when your team answers from the phone, the WhatsApp agent gives fewer 'I couldn't verify' replies, and campaigns refuse deleted numbers.

• NewWorkspaces without the PBX module now see, on the PBX page, a 3D render of desk phones with a call being routed to an extension.
• ImprovedThe WhatsApp agent now keeps prices and details it already looked up, so it answers catalogue questions instead of saying it couldn't verify them.
• FixedWaiting alerts now close when your team replies from the phone, not just from NuTalk, so you no longer get reminders about customers you already answered.
• FixedReply-time reminders now send the ones that are due first, so short reminders never get lost on busy channels.
• FixedSetting a channel's reminders back to "Use the default" now sends your team the default alert email for customers who are still waiting.
• FixedCampaigns with a WhatsApp template step now check the number before starting, and a deleted number fails the step at once instead of retrying.
• FixedSecurity hardening: API keys set to "Verify only" can now only confirm the key itself.

Calendar busy time is now exact around clock changes, WhatsApp booking replies say exactly what happened, and CRM imports stop the moment you pause them.

• ImprovedCampaign imports from Kommo and HubSpot now stop right away when you pause the connection or change the import rules, so no extra leads get enrolled and called.
• FixedCalendar busy time is now exact around daylight-saving changes, and recurring events with extra dates, moved series or cancellations block their time correctly.
• FixedWhatsApp booking replies are clearer: each step says what it did, and addresses and prices are checked against your business's own information.
• FixedSecurity hardening to keep your account and data safe: call recordings can only be opened from your session.

Notification settings explain each alert in plain words, synced calendars keep busy times right when a time zone changes, and only owners and admins can see your activity history.

• ImprovedNotification settings are clearer: plain names for each alert, an explanation of where notifications arrive, and a test button.
• ImprovedChanging a host's time zone now updates their synced calendar busy times right away, so all-day blocks no longer sit hours off.
• ImprovedCalendar sync shares its work fairly between workspaces, so one slow calendar no longer delays the others.
• ImprovedOnly workspace owners and admins can see the activity history, and connected calendar keys stay on our servers.
• ImprovedOnly owners and admins can create or delete WhatsApp message templates.
• ImprovedThe Voice Devices page shows each AiBox as it really looks, with its lights showing the box's state.
• FixedCall logs in your CRM: an answered call stored without a duration is no longer logged as no answer.
• FixedOdoo automations write the latest call details to your leads even after a pause, and archived leads are handled safely.

Get a reminder when a customer has waited too long for a reply, see every call at a glance, and rely on a steadier copilot, plus fixes for contacts, settings, campaigns and Odoo.

• NewSet a reply-time reminder for each channel, such as “No reply for 30 min”, so no waiting customer slips through.
• ImprovedThe call detail page shows who the call was with, how it ended and what was said, at a glance.
• ImprovedCampaigns won't start if a goal can't be checked, and a failed lookup is retried instead of being treated as empty.
• ImprovedCalendar sync reads more calendar links correctly, and outgoing webhooks are better protected.
• FixedThe copilot creates and edits contacts again, replies once after a batch of actions, and only offers tools your role can use.
• FixedContacts whose number was saved without the “+” now show their full call history.
• FixedClient and channel settings never appear saved when the change didn't go through.
• FixedOdoo: partly logged calls get completed, imports of 200+ selected leads finish, and dates compare correctly.

Connect Odoo CRM to import leads and log every call automatically, plus safer phone number routing and fixes for Kommo and HubSpot.

• NewOdoo CRM is now available for campaigns: import leads by stage, log every call on the lead, and use Odoo steps and branches in your workflows.
• NewEvery workspace can now open the PBX page with a clear explanation of what it does, and the AiBox page has a new demo video in English and Spanish.
• ImprovedYour agent's change history now opens in a flash, even for agents that handle a lot of traffic.
• FixedMoving a phone number to another channel now asks for confirmation first, and the incoming-calls switch always shows where calls really ring, so calls never end up refused or ringing the wrong place.
• FixedKommo campaigns now count leads correctly even when a stage has thousands, so "Add everyone who matches" stays available.
• FixedHubSpot imports now stop immediately when you change the campaign's settings mid-import, so leads you chose to skip are no longer called.
• FixedCalls made just before pausing an enrollment are now still logged in HubSpot and Kommo, so your CRM record stays complete.
• FixedKommo imports no longer skip leads when many are edited at the same second or the list is very long, so everyone gets enrolled.

New calendar sources can block your team's availability, campaign workflows now run exactly as you built them, and Kommo integrations got several upgrades.

• NewYou can now connect iCloud, Fastmail, Nextcloud, Yahoo or any iCal link so busy times block availability for doctors and hosts, with a Sync now button on each calendar.
• ImprovedCampaign workflows now run exactly as built: conditions after steps, repeat calls, goal and retry checks and call variables all work, and the campaign pages were reorganized into fewer, clearer tabs with working bulk actions and CSV export.
• ImprovedKommo integration improvements: every campaign call is now logged on the lead, you can import leads by pipeline stage with a live count, and all settings fit on one page.
• ImprovedThe dashboard and sign-up pages now have a clean, plain background without the squared grid pattern.
• FixedAiBox call recordings now keep both sides of the conversation in sync, so the caller's voice no longer lags behind on playback.
• FixedCalendar links now stop publishing appointments if the person who created them should no longer be able to, protecting patient and customer details.
• FixedFixed an issue where signing in on a browser previously used by another account could show errors on every page; your session now always loads your own workspaces correctly.
• FixedThe Get NuTalk SMB buttons on the website now take you to sign-up with the SMB plan preselected, so you no longer land on the wrong plan.

Publish any schedule as a calendar subscription link, plus clearer notification emails and several fixes to settings and the website.

• NewPublish your doctors', hosts' or restaurant schedules as calendar links and see them in Google Calendar, Apple Calendar, Outlook or any calendar app.
• ImprovedNotification emails now show the workspace name, who is writing, on which line, why a person is needed and the conversation, all in the reader's language.
• FixedNotification emails are checked again at send time, so a teammate who lost access to a conversation no longer receives it.
• FixedThe admin and dashboard no longer crash when Chrome's built-in page translation is on.
• FixedIn Settings → Notifications, a change made while an earlier one fails to save is no longer lost; the latest settings are the ones saved.
• FixedUnknown website addresses now show a proper "page not found" instead of an error page.

Choose the AI agent that answers your phone system's main line, order an AiBox from its own page, and follow every update right here.

• NewChoose the AI agent that answers callers who don't pick an extension on your phone system.
• NewOrder an AiBox from its own page, track your order and see each device at a glance.
• NewWhat's new: release notes for every update, in English and Spanish.
• ImprovedClinics with locations in different time zones get accurate availability.
• FixedLong emails on a doctor's page fit on phone screens.

Compare your agent's versions side by side, get clearer notification settings, and count on WhatsApp bookings that never duplicate.

• NewCompare your agent's versions with a clear view of what changed in its instructions.
• ImprovedNotification settings are easier to read on any screen, and workspace email settings save as you change them.
• ImprovedClinic booking only offers staff who can perform the selected service.
• ImprovedThe page to edit your agent loads faster.
• ImprovedSecurity hardening to keep your account and data safe.
• FixedA WhatsApp booking that gets retried is never booked twice.
• FixedAn AiBox without an active line rings the connected phone instead of the AI answering.
• FixedDoctor calendar cards fit on phone screens.