What's new in NuTalk

A round of reliability fixes for WhatsApp availability, PBX devices, business details and notification emails.

• FixedAsking for availability on WhatsApp in different words now gets the same answer.
• FixedMoving an AiBox between PBXs keeps its line if the move can't be completed.
• FixedSaving your business details while they're under review no longer loses your changes.
• FixedNotification emails are no longer sent for alerts that were already handled.
• FixedGetting started correctly recognizes workspaces that are already live.

Admins can protect their sign-in with two-step verification, clinics choose which doctors perform each service, and scheduling handles calendar problems more safely.

• NewTwo-step verification for admins, with an authenticator app or a security key.
• NewClinics can choose which doctors can perform each service.
• ImprovedNotification emails only cover alerts you haven't seen yet.
• ImprovedOnly owners and admins can edit your business details.
• FixedWhen a doctor's calendar can't be read, the AI no longer offers times with a doctor outside that service.
• FixedHoliday calendars can no longer be chosen as busy calendars, which could hide a doctor's availability.
• FixedOrdering Mexican phone numbers and resubmitting compliance documents is more reliable.

A new notifications inbox with pop-ups and desktop alerts, so you know when a customer is waiting or a conversation is assigned to you.

• NewA notifications inbox with pop-ups and desktop alerts for customers waiting for a reply, assignments and more.
• ImprovedDashboard date ranges follow your business's time zone.
• ImprovedGetting started marks your agent as live only once a channel is connected.
• FixedIf a phone number order fails after payment, you're refunded automatically.
• FixedHubSpot logs each call once, on the right contact.
• FixedReassigning a conversation clears the previous person's alert.

Campaign calls now log to HubSpot automatically, new workspaces get a guided setup, and reviews are more accurate.

• NewHubSpot: every campaign call is logged on the contact, and imports follow rules you set, with a live preview.
• NewNew workspaces get a guided start: account setup, choosing a plan and a Getting started checklist.
• ImprovedA cleaner PBX page for businesses that use NuTalk with their phone system.
• ImprovedChannel dashboards show real message counts and reply times.
• ImprovedConversation reviews judge what actually happened in each conversation.
• ImprovedTeam members only see reviews for the conversations they have access to.
• ImprovedSecurity hardening to keep your account and data safe.
• FixedPhone number charges use your default card.

Get phone numbers and verify your caller ID from the dashboard, try the new light mode, and see how your agents are doing faster.

• NewThe dashboard now has a light mode.
• ImprovedGetting phone numbers and verifying your caller ID works from the dashboard, including the documents Mexican numbers require.
• ImprovedAgent goals and skills load faster and show how your agent is doing at a glance.
• ImprovedAgent analytics are faster, show only real figures and use full days in your time zone.
• ImprovedDialog titles, panel titles, borders and dropdowns display the way they should.
• FixedCampaign call results update reliably again.
• FixedIf the Payments tab fails to load, you can now retry it.

See your plan, simultaneous calls, channels and credits at a glance, plus several reliability fixes.

• NewA redesigned billing page shows your plan, simultaneous calls, channels and credits at a glance.
• ImprovedChannel dashboards now show calls from your website widget and your latest conversations.
• FixedMessages sent through your website chat no longer fail with a “please try again” error.
• FixedWhatsApp voice notes are transcribed more reliably.
• FixedCanceling a phone number no longer changes your workspace plan.
• FixedConversation reviews no longer get stuck in progress.

Our website pages were rebuilt in English and Spanish, with clearer pricing and industry examples.

• NewRedesigned pages for use cases, industries, pricing, about us and partners, in English and Spanish.
• ImprovedClearer pricing information and a plan comparison on the pricing page.
• ImprovedIndustry demos are clearly labeled as sample data, and sign-up is available in Spanish.
• ImprovedSecurity hardening to keep your account and data safe.