What's new in NuTalk

Your Home now shows who reached you for the first time and your upcoming appointments at a glance.

• NewA new 'New contacts' card shows how many people reached you for the first time, with the trend and how they split between chats and calls.
• NewNew workspaces get a Getting started card on their Home that tracks your setup progress step by step.
• ImprovedUpcoming appointments now reads like a calendar: day and time on the left, service as the title, a 'By AI' badge, and a link to your full calendar.

On Home, every chart now shows its figures when you point at it, and Recent activity is more accurate.

• ImprovedOn Home, every chart now shows the exact figures when you point at it, and it works with touch and the keyboard too.
• ImprovedRecent activity on Home is more accurate: it tells you when a chat is with your team, when a call didn't connect, and it names the right day.

Several fixes to the new Home, and archived agents no longer show up when you pick an agent for a test scenario.

• ImprovedOld scenarios and past tests with an archived agent stay readable, clearly marked, and you can copy a scenario to another agent to keep testing.
• FixedWhen choosing an agent for a new test scenario, archived agents no longer appear in the list.
• FixedIf your Home ends up empty, you can always add widgets again or reset it to the default layout.
• FixedUndoing a change or resetting your Home now keeps the date range you picked.
• FixedThe Lines in use card now ignores test calls and stale calls, so it shows only your real lines as busy.

Your Home now shows what needs your attention and has more widgets, and you can arrange them the way you like.

• NewYour Home now shows what needs your attention: chats waiting for a reply, disconnected channels, paused campaigns and more, each with a button to open it.
• NewNew Home widgets: how much the AI handled alone, your top agents, appointments booked by the AI, meetings booked, your campaign funnel, lines in use, minutes left and reservations.
• NewCustomize your Home: add, remove, move and resize widgets. Your arrangement is saved for you in each workspace.

Your Home now shows widgets that fit your workspace and your role, with trends and charts.

• NewYour Home now shows widgets that fit your workspace and your role, with trends, daily charts, busiest hours, upcoming appointments and recent activity.
• ImprovedHome shows each person only the figures their role allows, and leaves out what your workspace doesn't use.

Each agent now has a single booking method you pick in the editor, and your agents keep booking the way they do today. Receptionists and clinic staff can open Settings to update their profile.

• NewEach agent now has one Booking method you pick in the editor: Clinic Scheduling, Business Appointments, Cal.com, one of the agent's own booking actions, or no booking.
• ImprovedYour agents keep booking the way they do today. To change it, choose another method: NuTalk tells you what turns off before you confirm.
• FixedReceptionists, doctors, clinic operators and clinic managers can now open Settings to change their name, picture, password and notifications.
• FixedMenu and page names now match everywhere: links to Meetings, Clinic schedule, My schedule, Calls and Billing use the same words as the menu.

Buy minutes in packages from 5 down to 3 MXN a minute. Credits now equal pesos, and your balance keeps its value. AiBox calls stay free.

• NewBuy minutes in packages, from 5 MXN a minute down to 3 MXN a minute: 100, 500, 1,000, 2,500 or 5,000 minutes.
• ImprovedCredits are now simpler: one credit equals one peso. Your balance was converted automatically and keeps exactly the same value.
• ImprovedThe free entry plan is now called Pay as you go: you pay only for what you use, starting with 200 free credits.
• ImprovedCalls on your own AiBox line are free and never use minutes. Minutes are for calls on a NuTalk number.

The main menu is reorganized, home totals are now always accurate, customer photos no longer disappear, and replying from your WhatsApp phone clears Unread.

• ImprovedThe main menu is reorganized with clear sections, an icon for every page, and easier-to-read titles, so daily work is right at hand.
• FixedReplying from your business's WhatsApp phone now clears Unread and the customer-waiting alert, so the inbox no longer shows conversations your team already answered.
• FixedCustomer profile photos in the inbox no longer disappear when WhatsApp's link to them expires: we now keep a copy of each photo.
• FixedHome figures (conversations, calls, contacts, appointments) are now always complete, even for very busy workspaces where totals used to stop early, and each figure shows only to people allowed to see everything it counts.

The Kanban now lives inside Conversations as a Board view, integration links take you to the right place, and calls through your own AiBox line no longer use credits.

• NewConversations now has a Chats | Board switch: your Kanban pipeline lives right next to your chats, and old Kanban links take you to the new Board.
• FixedCalls made through your workspace's own AiBox device line no longer use your call credits.
• FixedThe Manage and Connect buttons in Settings → Integrations now open exactly where each integration is set up, like Google Calendar under Hosts & Calendars and Cal.com in each agent's Actions.
• FixedIntegrations connected to an archived host no longer show as Connected, since nothing uses them.

Clinic calendar alerts now also cover Google and Outlook calendars that keep timing out, and weekly-hours changes list every appointment they affect.

• ImprovedClinic calendar alerts now also cover Google and Outlook calendars that keep timing out, so a doctor never stays unbookable without anyone knowing. A single passing error doesn't trigger an alert.
• ImprovedWhen you shorten a doctor's weekly hours, the list of affected appointments now includes days with special hours.

Choose a calendar on a doctor's page and NuTalk appointments appear there, showing only the service and the patient's first name.

• NewAppointments can now go into a doctor's Google or Outlook calendar, as with iCloud: choose the calendar on the doctor's page and each appointment appears there, marked Busy, showing only the service and the patient's first name (for example, "Cita · Ozonoterapia · Ana").
• ImprovedMoving or canceling an appointment updates or removes its copy in the doctor's calendar.
• ImprovedA calendar account that receives appointments now asks you to turn that off before you disconnect it, so its copies are removed first.

This release includes security hardening to keep your account and data safe.

• ImprovedSecurity hardening to keep your account and data safe.

Doctors can block their own time and edit their weekly hours, each connected calendar blocks the way you choose, and the clinic hears when a doctor's calendar can't be read.

• NewDoctors can now block their own time and edit their own weekly hours, from their page or My Schedule. Appointments already inside stay booked and are listed so the clinic can move them, and the clinic's managers are told.
• NewEach connected calendar now has its own "Blocks agenda" switch. All-day events like "Vacation" now block the whole day even when marked Free, and you can turn that off for any calendar.
• NewWhen a doctor's connected calendar can't be read, the doctor and the clinic's managers now get an alert. Until it reads again, the doctor shows as fully booked.
• ImprovedWeekly hours and blocked time now follow each doctor's own time zone, so a doctor working from another country keeps the right schedule.
• ImprovedForce booking now lists exactly what the appointment goes over (blocked time, calendar events or hours) and asks you to confirm again if any of it changes before you do.

Campaign test runs treat each test number as a first contact, and Start over now holds even when a message or a memory update was in progress.

• FixedEach campaign test run now starts its test numbers over, so the AI treats every test as a first contact.
• FixedA dashboard test call set to start fresh now resets the conversation right before dialing, so a call that never starts leaves your history untouched.
• FixedA retried WhatsApp message never sends a reply drafted before a start over, so your conversations stay consistent.
• FixedStart over now holds even if the AI was saving a summary at that moment: it never keeps memories from before the start over.

Fixes so contact fields show the right values in agents, campaigns and contact pages, no matter how they were set up.

• FixedWhen editing a client's agent, you now see that client's contact fields and sample contact instead of your own.
• FixedThe "Used by" list now finds every place a contact field is used, including campaigns that use short lead variables.
• FixedIn call analysis, when a field already exists, its column is now still added to the campaign's list so answers appear there.
• FixedValues saved in a list column that isn't linked to a workspace field no longer disappear from the contact page.

Tell the AI to treat a contact like a first-time caller, edit your own contact fields, and imports that no longer wipe existing details.

• NewNew "Start over" button makes the AI answer a contact as if it were the first time, in WhatsApp and web chats (calls follow soon). Nothing is deleted: your team still sees every message, call and note.
• NewWhen starting over, choose what the AI forgets: earlier messages, what it remembers about the person, or both. The chat shows a divider marking where the AI starts reading again.
• NewEdit contact details right on the contact page: click a value, type, and it saves. Empty fields fold away, and you can add new fields where you manage contacts.
• NewNew Settings › Contact fields page: add, rename, reorder, archive and restore your workspace's fields, and see what uses each one before archiving.
• New"Insert field" now shows a live preview with a real contact's value before you insert it, so you know exactly what your message or campaign will say.
• ImprovedThe contact's activity timeline now records who changed each field — an import, the AI, a call, your CRM or the API — with the values it set.
• FixedImporting contacts no longer erases details that aren't in your file: existing names, emails, notes and tags stay exactly as they were.
• FixedLead forms and campaign webhooks no longer overwrite a contact's existing field values; they only fill fields that are still empty.

You can now test any version of an agent before releasing it, WhatsApp messages to your verified test numbers are free, and Home shows the right agent and all your upcoming appointments.

• NewNew Testing area: chat with any version of an agent, compare answers side by side, run simulated customers, and release or roll back with a check of what was tested.
• NewWhatsApp messages with your workspace's verified test numbers are now free, including AI replies and everything your team sends, with a 0-credit line in your credit history.
• NewContacts now have workspace fields: an import keeps each column you map as a field on the contact, and messages and campaign steps can use them with {{contact.<key>}}.
• ImprovedHome's appointments card is now Upcoming appointments: the next visits and meetings from Clinic Scheduling and Business Appointments in one list, each with its doctor or host, contact and time.
• FixedHome now names the agent that actually answered each chat, instead of the channel's old agent.
• FixedClinic Scheduling and Business Appointments no longer mix: doctors appear only where they belong, and you can safely remove a doctor.

Test a whole campaign on your own numbers before it reaches your list, and review every test run in the new Tests tab.

• NewTest a campaign end to end with your own verified numbers: the real agent, its calls and its WhatsApp follow-ups, without contacting your list. Test calls are free.
• NewA new Tests tab shows every campaign test run: who started it, when, which agent version, and each number's full timeline with recordings and transcripts.
• ImprovedIn test mode, retries, waits and callbacks take minutes instead of hours, and each step shows what a live campaign would do.
• FixedTesting is back in the main menu under Agents, for owners and admins.
• FixedThe Copilot only opens addresses you write and its own search results, never links it finds inside a page it reads.

You now get notified when an appointment is moved or cancelled, with its own on/off switch. Searches, exports and CRM syncing handle very large contact lists faster and more reliably.

• NewWhen an appointment is rescheduled or cancelled, you now get an in-app alert and an email, just like for new bookings — each with its own on/off switch.
• ImprovedSearching contacts by their secondary phone numbers is much faster and no longer slows down or misses results in workspaces with millions of contacts.
• ImprovedSearch results with very many matches now show an honest count like "20,000+" instead of a number that looked exact but wasn't.
• ImprovedDownloading large lists (over 100,000 rows) now happens in the background, so you can keep working while the file is prepared.
• ImprovedAdding contacts from HubSpot and Kommo to a campaign is now far lighter, so large campaigns enroll without hitting limits or slowing down.
• FixedChannel pages no longer offer archived agents to link, and you can now link an agent to channels directly from its own page.
• FixedWhen you link a contact list that has duplicate phone numbers, the contact added first to the list now always keeps the number.
• FixedExports no longer finish with blank custom-field columns when a field fails to load — the export stops and tells you instead.

Switching a channel's AI on or off now applies to every chat right away, and in Testing mode reminders and replies only reach your test numbers.

• ImprovedThe limit of 10 test numbers per channel is now enforced reliably, even when several people add or remove them at once.
• ImprovedLong Copilot tasks are steadier: after it summarizes earlier messages it no longer stops with an error, and it keeps the exact IDs, links and phone numbers you mentioned.
• FixedTurning a channel's AI on or off now applies to every chat right away, including chats that start during the switch.
• FixedIn Testing mode, reminders and AI replies now only go to your test numbers, never to real customers.