What's new in NuTalk

You can end live calls on your NuTalk numbers and website calls from the call log, nobody who asked not to be contacted gets another campaign call or message while it's confirmed, and the Copilot books clinics and restaurants at their own hour.

• ImprovedOur Spanish voice agents now speak with proper accents and ñ, so words like mañana sound right instead of flat.
• FixedEnd call now works on calls from your NuTalk numbers and on website calls, from the call log and the call page.
• FixedWhen someone asks not to be contacted again, no campaign call or WhatsApp message goes out to them while we confirm the opt-out.
• FixedAppointments, reschedules and time off you book through the Copilot now use the clinic's or restaurant's own time, so 10 AM is 10 AM, not early morning.

Scheduled callbacks now wait out a paused campaign and keep to your calling hours, the Copilot books at your workspace's time, and the Calls page got a polish.

• ImprovedThe Calls page got a polish: instant hints, tidier filter menus, a clearer End call question, and rows that stay neat with long names.
• FixedPausing a campaign no longer drops its scheduled callbacks: they wait for the campaign to resume and are placed within your calling hours.
• FixedThe Copilot now reads times on your workspace's clock, so 'book Ana tomorrow at 10' books 10 AM your time, not the middle of the night.
• FixedAsking the clinic agenda for a whole day, like 'the 14th', now searches that full day on the clinic's clock, so no open hours are missed.
• FixedBuy and verify number options now only show to people who can use them, so nobody lands on a button that doesn't work.
• FixedWhen someone asks for a callback 'a las 5', the agent now works out whether they mean morning or afternoon, so it dials at the right hour.

Asking your agent for a new meeting right after it looked up an existing one now books the new meeting instead of trying to move the old one.

• FixedOn the Meetings agenda, asking for a new appointment after looking up an existing one no longer gets confused with moving that meeting, so your booking goes through.

Only people who can buy numbers see Buy a number, and number searches now retry on their own when the carrier is busy.

• ImprovedBuy a number now appears only for owners and admins; everyone else sees a short note explaining who can buy.
• FixedWhen the phone carrier is busy, number searches now retry on their own and show a clear message with a Try again button instead of a generic failure.

The AI now checks every answered campaign call for "don't call me again", whatever the campaign's settings, and test calls show up in your call log with a Test tag.

• ImprovedThe agent now spells "mañana" correctly instead of saying "Manana".
• FixedOn campaign calls, the AI now checks every answered call for "don't call me again", whatever the campaign's settings, and marks that person do-not-contact in all your campaigns.
• FixedTest calls appear in your call log again, each with a Test tag; the Test calls filter hides them when you want.
• FixedAgents no longer say an appointment is booked when nothing was actually scheduled; they check availability and book it for real instead.
• FixedSaying a time for a new appointment, like "tomorrow at ten", no longer gets confused with changing an existing one, so bookings go through.
• FixedWhen an agent can't complete a step, it now asks you to repeat yourself instead of talking about what it was doing behind the scenes.

Campaigns can now cap how long each call lasts, and buying phone numbers got several fixes, from addresses to available area codes.

• NewCampaigns have a new "Longest call" setting: on calls from NuTalk numbers, each call ends when it reaches the length you choose, from 1 to 120 minutes.
• FixedWhen buying a number, the suite or interior line you type for your business address is now kept exactly as you wrote it.
• FixedBuying a number in Puebla, León, Querétaro or San Luis Potosí now also finds numbers under each city's newer area codes, and Guanajuato (473) is now on the list of area codes.
• FixedA stalled number search no longer blocks the availability check or wrongly reports an area code as out of stock.
• FixedChanging your company details is now offered correctly when a profile was rejected and still holds the previous company's tax document.
• FixedRemoving a caller ID that can't be removed from the dashboard yet now tells you to contact support, instead of seeming to work and then reappearing later.

Deploying an agent now marks it active everywhere, and chats, the Board, contacts and number buying got reliability fixes.

• NewThe contact page's Now card shows a "Join meeting" button for appointments with a video call link.
• ImprovedBuying a number for Mexico now loads the full area code list reliably, even right after we ship an update.
• FixedDeploying an agent now marks it active everywhere, so you no longer see "draft" next to "Deployed" and it counts in your active agents.
• FixedVoice notes in an open chat keep playing when the inbox refreshes, instead of stopping after a few seconds.
• FixedThe Board and its chat side sheet now catch up on missed messages within seconds, so you don't need to reload the page.
• FixedSaving a contact now only checks the fields you changed, so an outdated value elsewhere no longer blocks your save.
• FixedCall transcripts now match exactly what the caller heard, and long silent gaps in the agent's voice are gone.
• FixedEmail domains like .ai and .mx are now said the right way on calls ("punto ei ai", "punto eme equis").

Voice agents now book the exact time a caller picks on your meetings agenda, plus curated voices with demos and a fix in Approvals.

• ImprovedVoice pickers now show a curated list of voices with demo recordings you can hear, and your channels keep the voice they already use.
• ImprovedAgents no longer comment on how their greeting was said; they simply start the conversation.
• FixedVoice agents can now book the exact time a caller chooses on your meetings agenda, with times read in your business's time zone.
• FixedThe Approvals inbox no longer crashes when a held change has a field with an unusual name.
• FixedBookings use the email the caller confirmed on the call, or the saved one when they gave none, and an email already confirmed is never asked for again.
• FixedWhen a booking doesn't go through, the agent says so and offers to check other times instead of repeating the time that failed.
• FixedA voice you just added to your account is used on your very next call.

The contact page is fully redesigned, API keys are simpler to manage and replace safely, and your Conversations inbox now catches up on its own when a live update is lost.

• NewThe API keys page is redesigned: a clear table, a simple 3-step key creator, a details view for each key, and an approvals inbox showing exactly what changes.
• NewYou can now replace an API key's secret with a grace period, so the old key keeps working while your team updates it.
• ImprovedThe contact page got a full redesign: the person's name up top, a live view of what's happening now, one clear history, and a single Edit button for all details.
• FixedMessages that didn't appear live in Conversations now show up on their own within 15 seconds, so you no longer need to reload the page.
• FixedOn group appointments, an unknown end time no longer shows as finished, and stray English notes no longer appear in the history.

The agent now stops speaking the moment its words end, the clinic appointment page got a full redesign, and inserting fields into your agent's instructions keeps your cursor in place.

• ImprovedThe clinic appointment page got a fresh look: the patient is the title, every detail has an icon, each change opens its own dialog, and the history shows who did what in English and Spanish.
• FixedOn voice calls, the agent now stops speaking as soon as its words end, so callers no longer hear words cut off followed by long dead air.
• FixedAfter picking a field in Insert field, your cursor stays in the text right where the field was added, so you can keep typing without clicking back in.

When you buy a phone number for Mexico, the main cities with available numbers now show up right away instead of a two-minute wait.

• ImprovedBuying a number for Mexico now shows the main cities with available numbers in seconds, with the rest of the country filling in shortly after.

The Calls page shows what each call was about at a glance, buying a Mexican number now works, the AI can answer a waiting message when you ask, and your whole workspace can be set up through the API and MCP.

• NewThe Calls list is redesigned: each call shows who called and what it was about, with day headings, filters, search across every call, and live calls pinned on top.
• NewIn Conversations, when the AI is answering a chat and the customer's last message is still unanswered, “Let the AI reply now” has the AI answer it right away. Take over also has a lighter step to pause follow-ups and reminders for that contact.
• NewYour whole workspace can now be set up through the API and MCP: clinic and business scheduling, the agenda, automated testing, knowledge and channels. Each API key has its own permissions, an optional expiry date and allowed IP addresses, and anything a key deletes waits for an owner's or admin's approval.
• NewThe agent editor has a Call opening card where you write what the agent says first when a call starts, inserting details such as the contact's name from a list, with a switch to have it said word for word.
• ImprovedAdding people to a very large campaign, or starting it again, is now nearly instant.
• ImprovedOn outbound calls, the AI now hears the answer to its opening question, knows the time of day when offering appointments, and stops speaking when its words end, with no dead air after it.
• ImprovedOn voice calls, dates and times from your business agenda are spoken the way a person says them (“tomorrow, Tuesday the thirteenth, at nine thirty in the morning”) instead of abbreviations.
• ImprovedOn Home, new contacts are counted once per number and without callers who hide their number, Getting started only shows the steps you can take, and the unanswered-calls notice opens exactly those calls.
• ImprovedIn Automated testing, call and campaign agents open Try it yourself again, and its settings panel says exactly what the agent will do, or that something can't be checked.
• FixedBuying a Mexican phone number now works: every area code in stock is offered, and a workspace without a registered company is guided to register it first, in three clear steps. You can also remove a verified number that your voice channels still use.
• FixedOn Sync with WhatsApp lines, chats you just answered keep their name and last message in open inboxes, contact photos load again, and incoming messages no longer wait about five seconds.
• FixedVoice channels show their live calls again on the Channels page and channel detail, instead of always showing zero.

Home charts now show the days or hours they cover, and Try it yourself in Automated testing lets you pick a channel and see the settings that shape the answers.

• NewIn Automated testing, Try it yourself now lets you choose which of the agent's channels to test and shows what shapes the answer: the model, the agenda, knowledge, language and time zone, each with a link to where it is changed.
• ImprovedThe small charts on Home now stand on a baseline with the days or hours they cover underneath, so you always know what period you're looking at.
• ImprovedIf you switch the test channel in the middle of a conversation, it asks first and starts a new conversation; the earlier one stays in History.

The new Conversations look gets a cleaner chat header and a safer Undo, campaigns use every free line, and Testing is now Automated testing with a new start screen.

• NewTesting is now called Automated testing, with a new start screen: every agent's last pass rate, its trend and a Test button, plus Tests and Try it yourself tabs on each agent. Old links keep working.
• ImprovedThe chat header in Conversations is cleaner: the contact's name with the channel and number on one line, and who is answering, who it is assigned to and its stage each one click away.
• ImprovedUndo in Conversations is now safe for taking over, archiving and moving a chat: if a teammate changed the chat since, nothing is overwritten and you're told it couldn't be undone.
• ImprovedCampaigns now call the next contact as soon as a line is free, instead of holding it while a finished call's result is still being processed.
• FixedOpening a link to another chat while Conversations is open now switches to that chat.
• FixedThe "who answers" filter now shows the same chats and counts in Chats and on the Board, including website and Apple Messages chats.
• FixedA stage filter no longer empties Archived chats, and a saved view now brings its own pipeline with it into Chats.
• FixedA callback that is waiting for a line now counts toward its campaign's own call limit, and when a campaign is paused during a call, other campaigns no longer queue calls for the line that call is still using.

Conversations has a new look in every workspace: a chat list and thread that read like the messaging apps you know, a clear view of who answers each chat, and the Board built in. Calls placed through the API also check your do-not-call list more carefully.

• NewConversations has a new look: each chat in the list shows the contact's photo or initials, the last message and its delivery ticks, and the thread reads like a messaging app.
• NewEach chat shows who is answering, the AI or your team, and you can Take over or Hand back to AI right where you write.
• NewFilters and saved views work the same in Chats and on the Board, and you can select several chats to act on them at once.
• NewType / in the message box to use quick replies, and use keyboard shortcuts or the command menu to archive, assign or move between chats. Undo takes back an archive or a take over done by mistake.
• ImprovedThe Board now lives inside Conversations: switch between Chats and Board, and open a chat from a card in a side panel without leaving the Board.
• ImprovedWorkspaces created from now on start with the new look too.
• FixedCalls placed through the API are checked against your do-not-call list the way the number will actually be dialed, including numbers sent without a country code, and are checked again right before dialing.

Testing an agent in the web chat no longer ends in an error. You now see the agent's reply and the conversation is saved to History.

• FixedTesting an agent in the web chat now shows the agent's reply instead of "Something went wrong", and the conversation is saved to History.

API keys now stay within your team's call permissions, calls started through the API are checked against your do-not-call list, and the "start again" rule in campaigns is safer.

• ImprovedAPI keys can no longer read more calls than the person who created them may see.
• ImprovedCalls started through the API are now checked against your do-not-call list, like campaign calls.
• FixedCampaigns with the "start again" duplicate rule no longer dial a person who is already being called or has a callback booked when they reappear in a file, the API or your CRM.
• FixedChanging a campaign's calling speed through the API no longer removes its per-contact limits.

Campaign calling is more reliable when the system is busy.

• ImprovedCampaigns are more careful when the system is busy: a contact whose call already happened is not dialed again, and calls start only when a line is free.

The Board in Conversations now shows every conversation in the period you pick, and the API docs are clearer.

• ImprovedThe Board in Conversations no longer cuts off: it now shows every conversation in the period you pick, and each column loads more as you go.
• ImprovedThe API docs now include a clear overview of what the API can do, who can create keys, and the full list of endpoints that accept an idempotency key.

The Cal.com card in the agent editor now shows at a glance whether your agent can book appointments, and tells you the one thing to do next.

• ImprovedThe Cal.com card in the agent editor now shows whether your agent can book appointments and tells you the one next step, like connecting Cal.com or choosing an event type.