What's new in NuTalk

Knowledge documents now open so you can see, edit or replace them. The clinic schedule and booking tabs got several fixes, and phone number handling is more reliable.

• NewOn an agent's Knowledge tab, open any document to see what the agent read, edit a text, replace a file or re-read a website.
• FixedIn Special Attention, every open front-desk request is now listed, even when there are many, and each one shows where it came from: WhatsApp, Instagram, Messenger, web chat, iMessage or a call.
• FixedIn Book appointment, the chosen day in the 14-day strip now shows highlighted, and available times are shown on the clinic's clock, not your computer's.
• FixedIn Book appointment, a day with many free times now lists all of them for every person, and tells you when some times couldn't be loaded.
• FixedIn Book appointment, you're asked for the patient's phone before booking, in the screen's language, instead of getting an error after sending.
• FixedIn the clinic schedule, buttons you can't use no longer appear: each one now shows only to the roles that can use it.
• FixedIn the clinic schedule, times now follow the clinic's clock, and chat links keep the client you were viewing.
• FixedVerifying a released phone number is more reliable, even when two workspaces try to verify the same number at once.

A clearer way to buy Mexican numbers by city, and Mexican numbers shown in full in your contacts list.

• NewBuying a Mexican number now shows which cities have numbers, lets you browse every one of them grouped by state, and search by city, state or area code.
• FixedOn the Contacts list, Mexican phone numbers now show in full instead of being cut off on smaller screens.
• FixedIf you pay for a NuTalk number after it was stopped for non-payment, our team is alerted right away to give it back or refund you.

A released number that one of your live voice channels still uses can't be verified by another workspace.

• FixedA released number that one of your live voice channels still uses can't be verified by another workspace, even when the channel only has the number written in its settings.

Each agent's Overview now shows its recent activity and flags what needs your attention.

• NewEach agent's Overview now shows its last 7 or 30 days of calls, chats and appointments, its latest conversations, and a Needs attention list when something needs you.
• FixedCall summaries no longer mention a date, time or person for a booking made in your own system unless your records actually show it.

Owners and admins can now see the recent charges of a number bought through NuTalk, the card it is paid with and what a failed renewal still owes, right on the number's page.

• NewOn the page of each number bought through NuTalk, owners and admins now see its recent charges with their status and invoice, the card the monthly charge goes to, and what a failed renewal still owes.

Verifying and releasing numbers is more reliable, what you paid for a number is visible only to your workspace, and Mexican numbers work as soon as the carrier approves them.

• ImprovedIf a channel started using a number after you opened the page, removing its verification now asks again and names the channels and campaigns using it at that moment.
• ImprovedA Mexican number in carrier review works as soon as the carrier approves it, without waiting up to an hour.
• FixedIf two workspaces tried to verify the same released phone number at the same time, one verification could get stuck. Now one proceeds and the other is asked to try again, in English or Spanish.
• FixedA phone number released when a subscription ended can now be verified and used again by another workspace.
• FixedNumbers from a purchase that was refunded no longer stay unavailable; only purchases still being rolled back hold their number.
• FixedWhat you paid to buy a number is now visible only to your workspace, not to other workspaces the number is shared with.

If a number's payment fails you get reminders, it keeps working in full until the date it stops, and a payment at the last minute keeps it.

• ImprovedIf a number's payment fails, you get reminders by bell, push and email, and the number keeps working in full, calls out included, until the day it stops; the numbers page shows that date.
• ImprovedIf you pay right before a number is due, it's never stopped and keeps its channels and settings.
• ImprovedCall summaries now recognize when your booking system confirms an appointment in its own words, so they no longer wrongly say the confirmation was unclear.

A US or Canadian number you buy now works the moment the carrier activates it.

• ImprovedA US or Canadian number you just bought works as soon as the carrier activates it, without waiting up to an hour.

Small fixes this release: the contacts page scrolls again on phones, buttons in dark mode show their labels, and the clinic schedule speaks Spanish more clearly.

• ImprovedIn Spanish, the clinic schedule now says "Personal" instead of "Doctores" for labels that cover all staff, since clinics also schedule nurses and therapists.
• FixedOn your phone, the contacts list scrolls up and down again when you swipe on it; sideways swipes still move the table's columns.
• FixedOn the agent page, buttons like Connect and Save show their text again in dark mode, and keep their proper look in light mode too.

With your dashboard in Spanish, the clinic schedule, its calendar and the booking form now show in Spanish from top to bottom—no more mixed languages.

• ImprovedWith your dashboard in Spanish, the clinic schedule now shows fully in Spanish: every tab, the calendar, filters, services, rooms and the booking form.

Save your own contact views with filters and sorting, meet the redesigned Agents page, and booking rules now hold even when patients push for same-day appointments.

• NewContacts now have saved views: filter by channel, interactions, tags, lists and more across all your contacts, choose columns and sorting, and pick the view your page opens with.
• NewThe Agents page has a new look: one row per agent with a clear status, its last 7 days of chats and calls, filters, search, and archive with undo; each agent's page is now organized in tabs.
• ImprovedClinic services now enforce their minimum notice: the agent states the required advance time and refuses bookings or changes that are too soon, before anything is written.
• FixedThe WhatsApp agent no longer drops true statements about your booking notice, and its proposed times always stay within the schedule the clinic actually offers.
• FixedWhen adding contacts to a list, each contact now shows its name, phone and email instead of blank rows.

See your NuTalk numbers and your own numbers apart, what uses each one, when it bills, and remove a verification in one step.

• ImprovedThe phone numbers page now splits NuTalk numbers from your own, shows which channels use each one and its billing day, and lets you remove a verification in one step.
• FixedCall summaries now count a booking only when your system confirms it, so a full slot no longer reads as a booked appointment, and saved callbacks and bookings both get named.

Mexican numbers now show their approval timeline, unapproved numbers can't be picked by mistake, and agent settings save exactly what you wrote.

• NewPhone numbers now show a timeline with the carrier's steps — ordered, under review, approved or declined — plus a History on the Compliance card.
• ImprovedNumbers waiting for carrier approval are marked "Available once the carrier approves it" and can't be picked as a channel's caller ID or start a campaign.
• ImprovedA number's status now shows as a dot with a plain sentence on what happens next, like when a declined ID can be re-uploaded.
• FixedThe agent editor no longer fills empty fields with invented text like a default purpose or starter instructions; it saves only what you actually changed.
• FixedIf an agent's settings card fails to load, it now tells you and offers Try again instead of letting one click overwrite your real settings.
• FixedThe agent editor's red button now says "Archive agent" and explains what archiving does, instead of claiming it deletes everything forever.

Home shows what happened on each call and chat from your records, Meetings has a schedule list with counts and filters, and Mexican numbers ask for exactly what the carrier needs.

• NewThe new Meetings schedule shows your bookings as a list with counts, filters, who booked each meeting, and a Needs outcome section with Undo.
• NewRecent activity on Home now shows who it was and what happened (booked, missed, transferred and more), straight from your records, and opens each call or chat in place.
• ImprovedRegistering a Mexican phone number now asks first whether you are a persona física or moral, asks for the documents the carrier really requires, and shows the carrier's verdict on your profile and on each number.
• FixedInterviews booked through a business's own system now count as booked in call summaries, and emails about a booking say whose appointment it is.

The privacy notice explains how Google user data is handled, and when a call can only offer unconfirmed times it now says when there are later ones too.

• ImprovedOur privacy notice now explains plainly how NuTalk handles Google user data: what we keep, who sees it and how to delete it.
• ImprovedOn Sync with WhatsApp lines, bank-details cards now show a working copy button in your inbox, so you can copy the account number with one tap.
• FixedWhen a call lists unconfirmed times because the calendar can't be checked, it now also says "There are later times too" when more times exist.

Calendar problems that used to hide on each doctor's own page now show up in one list, and each workspace can connect its own Resend account for email.

• NewIn Clinic scheduling → Staff, a line under each doctor's name tells you when appointments aren't reaching their calendar or the connection needs attention.
• NewYou can now connect your workspace's own Resend account in Settings → Integrations: your verified domain, the sender name and a reply-to address.
• ImprovedWhen connecting your email account, the screen tells you the one thing to fix — like a domain still pending verification — with the exact records to add and a button to check again.
• ImprovedYou can send a test email right after connecting your email account, to confirm everything works before follow-up emails start.

If a connected Google calendar can't be read fully, those times are no longer offered as free, calls say when there are more times later in the day, and on Sync with WhatsApp lines every message now reaches your inbox, with cards shown as cards.

• FixedIf a connected Google calendar can't be read fully, its busy times are treated as unknown instead of showing those slots as free.
• FixedWhen a call lists only the first available appointment times, it now says so and mentions there are more times later in the day.
• FixedOn Sync with WhatsApp lines, every message now reaches your inbox, and cards like bank details, buttons and lists show as cards instead of plain text.
• FixedCall summaries now only report what really happened: a booking appears only if one was saved, the call direction is correct, and the contact's email on record is used.

Channel pages show only the scheduling you have, test calls can ring any number using credits, WhatsApp API lines show contacts, orders and forms as cards, and the Meetings page got several fixes.

• NewOn WhatsApp Business API lines, shared contacts, catalog orders and submitted forms now show as cards in the chat instead of plain text.
• NewTest calls can now ring any number too: it goes out as a regular call that uses credits, and the page tells you before you call.
• ImprovedA channel's scheduling settings now list only the scheduling systems your workspace has, so you never see options you can't use.
• FixedOn the Meetings page, changing the date, host or event type now clears the times you found before, so you can no longer book a slot from the wrong day.
• FixedCustom meeting intervals set by the Copilot (for example 45 minutes) now open and save with the correct value instead of silently changing to 30 minutes.
• FixedArchived hosts no longer fill the calendar with their events, so you only see the people currently on your team.

Removing people from a paused campaign now cancels their pending callbacks, and only people who can edit agents can change an agent's handoff, transfer and scheduling settings.

• ImprovedOnly people who can edit agents (owners, admins and builders) can now change an agent's human handoff, call transfer and scheduling settings, like the rest of agent editing.
• FixedRemoving people from a paused campaign now cancels their pending callbacks, so no one gets called outside your campaign's calling hours.

You can end live calls on your NuTalk numbers and website calls from the call log, nobody who asked not to be contacted gets another campaign call or message while it's confirmed, and the Copilot books clinics and restaurants at their own hour.

• ImprovedOur Spanish voice agents now speak with proper accents and ñ, so words like mañana sound right instead of flat.
• FixedEnd call now works on calls from your NuTalk numbers and on website calls, from the call log and the call page.
• FixedWhen someone asks not to be contacted again, no campaign call or WhatsApp message goes out to them while we confirm the opt-out.
• FixedAppointments, reschedules and time off you book through the Copilot now use the clinic's or restaurant's own time, so 10 AM is 10 AM, not early morning.