What's new in NuTalk

This release makes billing kinder and more accurate: your AI keeps replying a little longer when credits run out, expiring credits no longer charge calls twice, and credit emails no longer warn you by mistake.

• ImprovedWhen your credits run out, your AI keeps replying on WhatsApp, Instagram and Messenger for a short grace period, then hands the chat to your team and tells owners once a day to buy minutes.
• ImprovedMinutes you buy are added once the payment is confirmed, and a refund takes back only the minutes you haven't used yet.
• ImprovedIf you renew your plan, your old credits now stay usable until the renewal lands, so there's no gap where your account sits at zero.
• FixedCalls now take their minutes from the credit bundle that expires first, so expiring credits no longer take a call's minutes a second time.
• FixedIn Billing, each minutes bundle now goes down as you make calls, so its remaining minutes are right.
• FixedCredit emails are accurate now: no "low credits" warning just because last month's unused credits expired, and no "payment method required" email when your credits run out.
• FixedWorkspaces on a corporate plan are never suspended for expired credits anymore; their calls, campaigns and dashboard keep working normally.
• FixedFor phone numbers shared between workspaces, billing now charges the workspace that pays for it, and a failed renewal notifies that workspace directly.

If a payment didn't go through, you can get back into your dashboard and pay the open invoice right from Billing. Contact lists now explain what removing people does in each campaign and stay up to date.

• ImprovedWhen you remove people from a list, a dialog now explains exactly what happens in each campaign that uses it, so you know if the AI will still reach them.
• FixedIf your plan's payment didn't go through, you can open your dashboard again, and Billing shows a notice with a link to pay the open invoice.
• FixedA list's page now keeps up with your changes: new tags appear in the filter right away, the list refreshes after changes that affect its filter, and newly imported fields show up as columns.
• FixedThe "Not contacted yet" tab now only appears for people who can read calls and messages, so it no longer shows your whole list by mistake.
• FixedCampaign links inside a contact list now open the campaign in the right workspace, so Back returns you where the campaign actually lives.

If a number purchase was charged but couldn't be completed, buying again now tells you clearly and won't charge you twice.

• FixedIf a number you bought was charged but couldn't be set up, buying again now tells you your earlier purchase is under review and won't charge you twice.

Contacts refresh after your changes and export exactly what you asked for, and clinic scheduling settings save cleanly when rooms change.

• ImprovedContact exports now always return the file you asked for, even if you change the language or column names while it's being prepared.
• ImprovedViews with large filters can now export more than 10,000 contacts in the background.
• ImprovedSecurity hardening to keep your account and data safe.
• FixedOn Contacts, actions wait while you're still typing a search, the page refreshes after you change lists, tags or campaigns, and phone cards always show each person's lists.
• FixedSaving a channel's clinic scheduling settings no longer fails when its saved room list still names a room that was deleted; only a list you change drops the missing room.
• FixedIf a room you chose was removed before saving, you now get a clear message to reload the page and choose again, instead of a broken save.

The Book appointment tab now tells you why a day has no openings and offers three different earliest times, clinic Services explain more precisely whether the AI can book each service, and both contact list pages work on phones.

• NewAn empty day in Book appointment now says why: the clinic is closed, nobody offers that service that day, or it's past the booking window.
• NewContact lists now work on your phone: both list pages show cards with each person's last contact, number and tags, filters open in one sheet, and you can select people and act on them from the bar at the bottom.
• ImprovedClinic Services explain more precisely whether the AI can book each service: services that need staff confirmation say so, each channel's rooms are taken into account, and archived spots are pointed out so you can fix them.
• FixedThe earliest times in Book appointment are now three different times, instead of the same time repeated when several staff are free at once.
• FixedA phone number you search without the country code now fills in the new patient's phone field correctly, ready to book.

In the clinic Front desk, undoing a bulk "Mark resolved" is now all-or-nothing and faster, and it tells you exactly how many requests went back to Pending and how many a teammate changed since.

• ImprovedIn the clinic Front desk, Undo after "Mark resolved" now puts every request back at once and tells you how many went back to Pending, and how many a teammate changed since, which stay as they are.
• FixedIf Undo can't complete, nothing changes instead of leaving some requests resolved. It also only undoes your own resolve, not a teammate's that happened in the same moment.

Open any contact list and you now see its contacts on a full page, with search, tabs, filters and imports — just like the main Contacts list.

• NewEach contact list now opens as its own page with search, tabs (All, Not contacted yet, Do not contact), filters and imports, just like the main Contacts list.

Contacts gets a new mobile design with cards, filters and multi-select, plus keyboard shortcuts on desktop. Rooms now protect your bookings when locations close or you undo changes.

• NewOn your phone, Contacts now shows one card per person with their last contact, tags and quick actions, plus a Filters sheet and multi-select to tag them or add them to lists or campaigns in bulk.
• NewOn a computer, move through Contacts with your keyboard: j and k to go down and up, x to select.
• ImprovedRestoring or resuming a room whose location is closed now asks you to choose an open location first, and room forms offer only open locations.
• FixedUndoing a newly added room no longer wipes settings: if a service, person, schedule, channel or booking already uses it, we ask you to archive it instead.
• FixedRooms in a closed location can no longer be booked by the AI or the front desk, and they show "Location closed" in the list.

The service editor now shows exactly what gets saved, new services only get rooms that can actually be booked, and the service sheet explains where the scheduler will book it.

• NewIn the clinic schedule, a service's sheet now shows where it can be booked: which rooms and spots apply, which are paused, and which channel's main room it uses.
• ImprovedWhen you add a service, only rooms that can take bookings are offered as its main room, and the only one is preselected.
• FixedSpots you paused in Rooms & capacity now appear in the service editor, marked as paused, so what you see is what gets saved.
• FixedThe service sheet no longer counts archived channels.

On Contacts, select one, many or every contact your view matches, then act on them all at once.

• NewSelect contacts with checkboxes, then add them to a list, tag them, add them to a campaign, export them (builders and up) or delete them (owners and admins), all in one go.
• NewSelect every contact your current view matches, even across pages, with one click.
• NewExport the contacts you selected with the columns of your view or every field; large exports are prepared in the background and the bell tells you when the file is ready.
• NewAdding contacts to a list or tagging them shows what happened and offers Undo; adding them to a campaign says how many were added and skipped.
• ImprovedWhen adding contacts to a campaign, people already in it, without a number or marked do not contact are skipped and counted, so your campaign stays clean.

Booking an appointment is now one clear page, front desk requests tell you exactly who handed them off, and resolving several at once stops stepping on teammates.

• NewIn the clinic schedule, Book appointment now shows everything on one page: patient, services and day on the left, and the appointment as it will be saved on the right.
• NewIn Book appointment, search for a patient or create a new one on the spot, and see their next appointment.
• ImprovedWhen choosing several services, you can book them one after another, or at the same time where the clinic allows it.
• ImprovedA new front desk request now names the AI agent that passed it on, even if a different agent answers the chat later.
• Fixed'The AI stopped answering this chat' now shows only when that hand-off truly paused it, not when a teammate paused it themselves.
• FixedMark resolved no longer erases a teammate's claim made after the page loaded: changed requests are left as they are, and Undo restores exactly what was there.
• FixedMarking many front desk requests as resolved at once no longer fails past 200.
• FixedA voided charge on a shared phone number now reads Voided instead of staying as owed.

Rooms and capacity get a fresh layout with search and pause controls, services open in a clearer panel, and contact lists behave more reliably.

• NewIn the clinic schedule, Rooms & capacity now shows one row per room with its spots, services and status, plus search, pause or resume for rooms and spots, and quick add spot.
• NewOpening a service now shows a clear panel with everything about it: duration, rooms, who performs it, and each part edited in its own dialog.
• NewIf a service has no one active who can perform it, the panel explains why and lets you fix it right there.
• ImprovedWith several locations, rooms are grouped by location and you can filter by location from a dropdown.
• ImprovedOnly owners and admins can delete contacts now; other roles see a clear message and nothing is deleted. Adding, editing and importing are unchanged.
• FixedImporting contacts: picking a file that isn't a CSV now clears the previous one, so you can't accidentally import the wrong file.
• FixedDo-not-contact counts on contact lists now refresh right after you mark people, instead of showing old numbers.
• FixedIf the page can't check which campaigns use a contact list, it now says so instead of showing the list as in no campaign.

Marking requests resolved is now safer with a reliable Undo, and buying numbers in Mexico shows corrected city names and easier searches.

• ImprovedIn the clinic's Front desk, Undo now reverses only your own resolve and leaves a teammate's later change as it is.
• ImprovedA request a teammate already resolved keeps their name and time, and the app tells you it was left as is.
• ImprovedAges like "1 h ago" now update on their own while the tab is open, so waiting times turn amber right on time.
• ImprovedBuying Mexican numbers: corrected city names, 871 listed for both Torreón and Gómez Palacio, and easier searches like CDMX, GDL or MTY.
• ImprovedMexican numbers with a two-digit area code (Mexico City, Guadalajara, Monterrey) now show as +52 81 5555 0101 in Buy a number, the channels list, contact details, chats and notifications.
• FixedMarking requests as resolved now succeeds completely or not at all, so you'll never end up with some resolved and no way back.
• FixedWhen you search while selecting requests, only the rows still visible are resolved, and the counter matches what you see.
• FixedRare knowledge saves that actually went through are no longer reported as failed, so your edits and files stay in place.
• FixedFiles with names in other alphabets, like Chinese characters, are read correctly again.

Two redesigned pages land: manage your contact lists for campaigns, and see your clinic's services organized by category with clearer filters.

• NewA new Contact lists page shows all your lists with tabs, quick filters by campaign, creator and last change, and columns you can reorder. Exporting a list is now for builders, admins and owners.
• NewThe clinic's Services list is redesigned: services grouped by category, views with counts, filters for category, booking and staff, and an Archived view with Restore.
• ImprovedThe services list no longer splits into pages, so clinics with many services see everything at once, and each row shows duration, price, who performs it and how the AI books it.
• ImprovedA NuTalk number's charges now list its whole billing history, and a voided charge reads Voided and no longer counts as owed.

In the clinic schedule, the redesigned Front desk shows one row per chat with who is handling each request, and a panel with what the AI wrote, the chat's earlier requests and the request's activity.

• NewIn the clinic schedule, the new Front desk tab shows pending requests as one row per chat, with the topic, what the AI wrote, the contact, the channel and how long it has waited.
• NewOpen a request to see it in one panel: what the AI wrote, the chat's earlier requests and the request's activity, with a button to open the chat.
• ImprovedWhen someone clicks I'm on it, their name shows on the list, so the team knows who is on it.
• ImprovedSearch the list by topic, what the AI wrote, name or phone number, with or without accents.
• ImprovedRequests waiting more than a day are marked in amber, and Resolved counts every resolved request, not just the ones on screen.

Saving and re-reading documents in the Knowledge tab is now more dependable, and messages tell you honestly when a read couldn't start yet.

• ImprovedWhen a document read couldn't start yet, adding a document, Refresh, Save, Replace file and Re-read site now tell you it will start on its own instead of claiming it's already reading.
• FixedA text whose title mentions "PDF" or "HTML" is now read as plain text, so titles like "Precios PDF" no longer break reading.
• FixedSaving a text or replacing a file can no longer lose the previous version if something goes wrong mid-save.

Archiving a service or room now asks first, explains what changes, and can be undone. Contact lists now cover every member, search the whole list, and delete only for those allowed.

• NewArchiving a clinic service now asks first and offers Undo, and archived services can be restored from the Archived view.
• NewArchiving a room or spot now explains what changes first, warns about affected services and upcoming visits, and offers Undo; archived rooms can be restored.
• ImprovedSearching in a contact list now runs over the whole list by name, email or part of a phone number, and sorting works on the full list too.
• ImprovedOn a phone, the clinic schedule's tab strip scrolls so the tab you open is always in view.
• FixedA contact list's page no longer stops at the newest 1,000 members, so any contact on the list can be found and removed.
• FixedDuplicate now copies every member of a list of up to 50,000 people, and Delete only appears for owners and admins.
• FixedClinic staff who can only view services now see read-only pages instead of buttons that fail, and error messages appear in your dashboard's language.

Paying an overdue NuTalk number clears its overdue mark, and you hear it is back only once it works again.

• FixedWhen you pay an overdue NuTalk number, it no longer stays marked as overdue, and the "number reactivated" message arrives only once the number works again.

Knowledge documents now open so you can see, edit or replace them. The clinic schedule and booking tabs got several fixes, and phone number handling is more reliable.

• NewOn an agent's Knowledge tab, open any document to see what the agent read, edit a text, replace a file or re-read a website.
• FixedIn Special Attention, every open front-desk request is now listed, even when there are many, and each one shows where it came from: WhatsApp, Instagram, Messenger, web chat, iMessage or a call.
• FixedIn Book appointment, the chosen day in the 14-day strip now shows highlighted, and available times are shown on the clinic's clock, not your computer's.
• FixedIn Book appointment, a day with many free times now lists all of them for every person, and tells you when some times couldn't be loaded.
• FixedIn Book appointment, you're asked for the patient's phone before booking, in the screen's language, instead of getting an error after sending.
• FixedIn the clinic schedule, buttons you can't use no longer appear: each one now shows only to the roles that can use it.
• FixedIn the clinic schedule, times now follow the clinic's clock, and chat links keep the client you were viewing.
• FixedVerifying a released phone number is more reliable, even when two workspaces try to verify the same number at once.

A clearer way to buy Mexican numbers by city, and Mexican numbers shown in full in your contacts list.

• NewBuying a Mexican number now shows which cities have numbers, lets you browse every one of them grouped by state, and search by city, state or area code.
• FixedOn the Contacts list, Mexican phone numbers now show in full instead of being cut off on smaller screens.
• FixedIf you pay for a NuTalk number after it was stopped for non-payment, our team is alerted right away to give it back or refund you.