WhatsApp Support Agent

Resolve customer issues directly in WhatsApp

Provide always-on support, surface account context, and escalate when needed—without leaving the chat your customers already use.

24/7 coverage

Instant answers with branded voice and tone across all time zones.

Ticket + order context

Pull CRM, ticket, or order data into the conversation in real time.

Escalation & compliance

Route to humans with full history; keep PII guarded and logged.

Watch AI Handle Support Conversations

See instant resolution and smart escalation in action

WhatsApp SupportOnline

Hi, I placed an order 3 days ago but haven't received any shipping update. Order #12847

10:42 AM

AI Support Agent

Waiting for message...

Results

Waiting for inquiry...

Smart Automation

Fast answers, clean handoffs

Summaries, sentiment, and recommended next steps get logged after each thread. When escalation is needed, agents inherit full context and suggested replies.

Multi-turn dialogs with policy-aware guardrails.
Auto-create or update tickets with conversation summaries.
Route high-urgency or VIP cases to humans instantly.

Resolution Time

Under 3m

SLA met

Sentiment

Positive

Next action

Send replacement details

Escalation

Not required

CSAT projection

4.8 / 5

Follow-ups and ticket notes are sent automatically.